KAMCast

JANUARY 7, 2021

IN THIS EPISODE How well have your client relationships faired against the almighty test that was 2020? With research suggesting that 68% of customers citing ‘perceived indifference’ as their top reason for leaving a supplier - have you lost customers by not remaining close enough to them?

Suppliers 52

Suppliers Sales Leadership Leadership Client Relationships 52

Strategic Account Management Association

SEPTEMBER 11, 2020

CRM systems are focused on opportunity management , while CXM systems are focused on managing the ongoing delivery of value and the assessment of outcome attainment. Customer Success Once a deal has closed, customer success continues the relationship by helping to deliver on the promises made during the sales process.

CXM 520

CXM Account Management Customer Experience Management 520

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Monitoring and Reporting Measuring success involves both lagging and leading indicators.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

NOVEMBER 2, 2022

It is an activity that starts with the first contact with prospective customers and continues even after the sales have been made successfully. The post-sales activities focus on nurturing client relationships. The practice aims at maximizing retention, cross-selling, and upselling within the customer base.

Account Management 10

Account Management Management Key Account Management Stakeholders 10

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. – how to avoid client churn.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

MARCH 7, 2024

In the ever-evolving landscape of customer success and key account management, the significance of relationship building remains paramount. The Fundamentals of Relationship Building Be Intentional Approaching client relationships with intentionality is a key starting point.

Key Account Management 10

Key Account Management Client Relationships Account Management Stakeholders 10

Arpedio

JUNE 22, 2022

However, if you get it right, it offers you an invaluable overview of stakeholder ties, helping your key account management team navigate intricate relationships. What is Relationship Mapping? What is a Relationship Map? How to Make a Relationship Map? Why is Relationship Mapping Important?

Stakeholders 52

Stakeholders Decision-making Sales B2B 52

SmartKarrot

OCTOBER 28, 2022

Building value-driven strategic connections with your important clients can aid in long-term development and retention, maximizing the income potential. This approach is called strategic account management for enterprises (also known as key account management). Improve the account expansion procedure.

Account Management 10

Account Management Management Key Account Management Decision-making 10

SmartKarrot

NOVEMBER 9, 2022

This is where account 360 comes into the picture. Finding the time to dedicate to key account planning is one of the biggest issues for key account managers and strategic planning executives alike. But, before we look at the template, it is important to understand the concept of account planning.

Account Planning 10

Account Planning Key Account Management Account Management Client Relationships 10

SmartKarrot

OCTOBER 26, 2022

However, far too often, companies do not have a set process in place for developing these crucial client relationships. For several reasons, both large and small customers can churn. Key account management is the tactical method businesses use to manage and expand their most crucial clients.

Account Management 11

Account Management B2B Management Advertising 11