Communication Customer Life Cycle Onboarding Organization 
Insightly
APRIL 4, 2023
Whether you own a business, or you’re working in marketing or in a customer success or support role, you know the importance of having great customer relationships. You’re likely already thinking about how you can improve their experience with your company throughout their customer journey, or customer life cycle with your business.
Arpedio
JANUARY 3, 2024
Understanding the Roles in Business Hierarchies The efficacy of client services within any organization relies on a well-structured business hierarchy. This structure is essential for role clarification and the streamlining of processes that enhance customer satisfaction and business operations. Who is an Account Manager?
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Zendesk
OCTOBER 13, 2023
So too can businesses create their own playbook and implement it into their customer success strategy. Customer success playbooks provide step-by-step instructions that outline the best practices for achieving specific goals. Businesses can use them to onboard new customers, troubleshoot problems, and upsell products or services.
SmartKarrot
DECEMBER 7, 2022
Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.
SmartKarrot
MARCH 17, 2022
Role: Customer Success Director – SMB Location: Remote, Atlanta, GA, US Organization: ON24 As a Customer Success Director, you will manage and provide escalation and support for CSMs in your group. Play a key part in product development providing a voice for customers and stakeholders.
SmartKarrot
NOVEMBER 2, 2021
Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. Perform any escalation calls for at-risk customers.
SmartKarrot
MARCH 22, 2022
Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base.
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