SmartKarrot

MAY 6, 2020

Many new roles were introduced out of which Customer Success Manager (CSM) retained its place at the top in this function and today is one of the widely recognized and useful positions in SaaS based organizations. This is the first stage of the customer life-cycle when they interact, mostly passively, with your brand.

Customer Success 10

Customer Success Organization Customer Life Cycle Acquisition 10

SmartKarrot

NOVEMBER 2, 2021

Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. Perform any escalation calls for at-risk customers.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Identify and help build out vital collateral for retention and onboarding.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

JUNE 24, 2021

Role: Customer Success Director, Enterprise Location: New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

JULY 15, 2021

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

OCTOBER 2, 2023

But, with the right strategies and approach, you can significantly reduce churn rates and drive long-term customer success. In this post, we list out 15 key points in a customer life-cycle journey to cut churn rates by half. A strong onboarding process sets the foundation for a successful customer relationship.

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Onboarding Customer Life Cycle Prioritization Customer Success 10

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Onboard and train new customers on the solution.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

JUNE 17, 2020

Role: Customer Success Manager – Strategic Accounts Location: San Francisco, US Organization: Rollbar Rollbar is looking for a CSM who can focus on their enterprise customer accounts. Serve as the voice of your customers cross-functionally, providing feedback to the Product team.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Negotiation 10

SmartKarrot

SEPTEMBER 27, 2022

How to build Customer or Account Engagement across the Customer Journey. The customer journey for enterprises needs to involve playbooks at every stage. Let us call the four stages of the customer journey- Land, Onboard, Adopt, Expand. They can also use data to set the foundation for the entire customer life cycle.

Account Management 10

Account Management Customer Success Management Onboarding 10

SmartKarrot

MAY 19, 2020

Collaborate with the development team to set up or configure the software platform as per customers’ requirements. Proactively own and manage a portfolio of accounts, becoming customers’ trusted advisor by understanding their key initiatives, internal processes, and desired outcomes.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

JULY 1, 2020

Role: Platform Partnership Manager Location: Newyork, US Organization: Stripe Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Apply here: [link] Role: Enterprise Customer Success Manager Location: London, England, UK Organization: Nitro, Inc.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

MAY 8, 2020

Instead of making the best out of it, they often get confused about what to choose that fits best in their organizations. value is becoming more widespread throughout the entire organization. This is the major psychological shift that most of the successful SaaS based organizations have been able to achieve.

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Customer Life Cycle Onboarding Value Proposition Customer Success 10

SmartKarrot

JUNE 11, 2021

They teach customer success managers best practices that enable them to engage, manage, and retain customers. CCSM Level 1 focusing on engaging, managing, and retaining customers. Designing plans for onboarding success and building business reviews around the same. Cisco Customer Success Manager.

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Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Gemma Cipriance-Espineira is the Chief Customer Officer at Chili Pepper. Anika Zubair.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JUNE 10, 2022

Role: VP, Customer Success (Remote) Location: Remote, United States Organization: Sales Talent Agency, Inc. As a VP of Customer Success, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals.

Customer Success 3

Customer Success Customer Life Cycle Onboarding Client Relationships 3

SmartKarrot

MAY 14, 2020

It was during the 1980’s when the concept of call center was introduced to give post-sale support to the customers. It was mostly a reactive approach when customers used to call the customer support staff of an organization to fix the issues they would face while using their product or service.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Software 10

SmartKarrot

JANUARY 3, 2022

Role: Customer Success Director, Enterprise Location: Remote, New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Track customer activity to identify churn risk.

Customer Success 3

Customer Success Customer Life Cycle Value Proposition Onboarding 3

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s revenue by empowering its relations with an existing customer. To ensure that the customers are satisfied To improve customer retention.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

MAY 26, 2020

There was a time when a customer was only seen as a one time buyer by the companies. Then it evolved into the subscription based business model where customer retention became a prominent aspect. A lot of studies and efforts were taken by the organizations to gain customer retention in the business.

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Customer Life Cycle Profitability Customer Success Communication 10