SmartKarrot

DECEMBER 7, 2022

Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Finance 19

Strategic Account Management Association

SEPTEMBER 11, 2020

And yet most SAM organizations — large and small — haven’t tapped this potentially huge source of competitive differentiation. I’m talking about customer experience management (CXM), which I would argue may be the single most important investment a company can make in today’s cut-throat business climate.

CXM 520

CXM Account Management Customer Experience Management 520

SmartKarrot

MAY 18, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Drive strategy of land and expand within the customer base.

Customer Success 19

Customer Success Customer Life Cycle Account Planning Client Relationships 19

SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

MARCH 17, 2022

Role: Customer Success Director – SMB Location: Remote, Atlanta, GA, US Organization: ON24 As a Customer Success Director, you will manage and provide escalation and support for CSMs in your group. Monitor customer news to ensure we are on in the know on the latest happenings. Manage quarterly business reviews.

Customer Success 19

Customer Success Customer Life Cycle Stakeholders Onboarding 19

SmartKarrot

NOVEMBER 2, 2021

Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. Perform any escalation calls for at-risk customers.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

AUGUST 20, 2020

Role: Customer Success Manager Location: Newyork, US Organization: Hyperscience As a CSM at Hyperscience, You will have to act as the customer’s trusted advisor and advocate, building and growing an ongoing healthy relationship with each customer.

Customer Success 10

Customer Success Customer Life Cycle Government Stakeholders 10

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Maximize customer retention metrics.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

JULY 15, 2021

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

JUNE 24, 2021

Role: Customer Success Director, Enterprise Location: New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

APRIL 27, 2020

Role: Director, Customer Success Location: San Francisco, CA Organization: Aria Systems Aria Systems is looking for someone who will be able to engage with Aria’s Enterprise customers to drive opportunities, renewals and overall customer satisfaction. This role will be reporting to VP, Customer care.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Prioritization 10

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JULY 1, 2020

Role: Platform Partnership Manager Location: Newyork, US Organization: Stripe Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Apply here: [link] Role: Enterprise Customer Success Manager Location: London, England, UK Organization: Nitro, Inc.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

OCTOBER 19, 2020

Role: VP Customer Success Location: Arkansas, US Organization: Time Doctor As a VP Customer Success, build an amazing global team of Customer Success Specialists (doubling the team immediately). Design seamless customer handoff experiences from Sales and Channel to CS and Support.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Account Growth 10

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

JUNE 17, 2020

Role: Customer Success Manager – Strategic Accounts Location: San Francisco, US Organization: Rollbar Rollbar is looking for a CSM who can focus on their enterprise customer accounts. You will also be responsible for managing a portfolio of customer accounts. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Negotiation 10

SmartKarrot

MAY 19, 2020

Collaborate with the development team to set up or configure the software platform as per customers’ requirements. Proactively own and manage a portfolio of accounts, becoming customers’ trusted advisor by understanding their key initiatives, internal processes, and desired outcomes.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

JUNE 16, 2020

Role: Manager, Customer Success Location: Newyork, US Organization: Spot.io You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers. Spot is looking for someone who can lead their team of CSMs in North America.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Innovation 10

SmartKarrot

OCTOBER 2, 2023

But, with the right strategies and approach, you can significantly reduce churn rates and drive long-term customer success. In this post, we list out 15 key points in a customer life-cycle journey to cut churn rates by half. While Customer Success Is Not the Same as Customer Support, the Two Go Hand in Hand!

Onboarding 10

Onboarding Customer Life Cycle Prioritization Customer Success 10

SmartKarrot

MAY 8, 2020

Instead of making the best out of it, they often get confused about what to choose that fits best in their organizations. value is becoming more widespread throughout the entire organization. This is the major psychological shift that most of the successful SaaS based organizations have been able to achieve. Wrapping up .

Customer Life Cycle 10

Customer Life Cycle Onboarding Value Proposition Customer Success 10

SmartKarrot

SEPTEMBER 27, 2022

Playbooks can help reduce the time spent segregating and identifying customers’ goals and outcomes. They can also use data to set the foundation for the entire customer life cycle. This is essential to avoid bad-fit customers and prevent early churning of customers.

Account Management 10

Account Management Customer Success Management Onboarding 10

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s revenue by empowering its relations with an existing customer. To ensure that the customers are satisfied To improve customer retention.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

JUNE 11, 2021

You can gain knowledge while sorting specific challenges in your organization. Cisco Customer Success Manager. The CCSMP certification is based on the Practical CSM framework that works across the entire customer lifecycle. The online program gives subscribers 3-month access to the course. For course details, click here.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

APRIL 26, 2021

Organizations cannot put a value on these entitlements. This can be either overcharging the customer or undercharging them which can lose out on revenues. Customers will buy new products or licenses or may even pause the subscription. This can add upto significant loss of revenue in the long run. Billing Inaccuracies.

Customer Life Cycle 10

Customer Life Cycle Profitability Software Software 10

SmartKarrot

JUNE 10, 2022

Role: VP, Customer Success (Remote) Location: Remote, United States Organization: Sales Talent Agency, Inc. As a VP of Customer Success, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals.

Customer Success 3

Customer Success Customer Life Cycle Onboarding Client Relationships 3

SmartKarrot

JANUARY 3, 2022

Role: Customer Success Director, Enterprise Location: Remote, New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value.

Customer Success 3

Customer Success Customer Life Cycle Value Proposition Onboarding 3

SmartKarrot

MAY 26, 2020

There was a time when a customer was only seen as a one time buyer by the companies. Then it evolved into the subscription based business model where customer retention became a prominent aspect. A lot of studies and efforts were taken by the organizations to gain customer retention in the business.

Customer Life Cycle 10

Customer Life Cycle Profitability Customer Success Communication 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Gemma Cipriance-Espineira is the Chief Customer Officer at Chili Pepper. Anika Zubair.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

MAY 14, 2020

It was during the 1980’s when the concept of call center was introduced to give post-sale support to the customers. It was mostly a reactive approach when customers used to call the customer support staff of an organization to fix the issues they would face while using their product or service.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Software 10

Showpad

JUNE 22, 2020

Before we go into the sales enablement engine details, let’s make sure that we all have the same understanding of the term “digital transformation” — especially what it means for sales organizations. Because we are not only living in the digital age, but also in the age of the customer. . consists of a couple elements you can control.

Digital Transformation 96

Digital Transformation Digitalization Sales Artificial Intelligence 96

Hubspot Sales

SEPTEMBER 22, 2023

This information can then be viewed by every person in your organization who needs it. Freshsales Image Source If you need to create custom sales journeys for many of the contacts in your sales pipeline, check out Freshsales. Their sales tracking software lets you get a 360 view of your customers and their information.

Software 97

Software Software Sales Advertising 97

SmartKarrot

JUNE 8, 2022

Role: Vice President of Customer Success Location: Remote, United States Organization: FinditParts As a Vice President of Customer Success, you will drive adoption, engagement, and regular use among current and future customers. Build, motivate, and lead a high-performance Customer Success Team.

Customer Success 19

Customer Success Customer Life Cycle Finance Account Management 19

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The focus of Cisco is now on improving customer experience at every touchpoint.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The focus of Cisco is now on improving customer experience at every touchpoint.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

AUGUST 23, 2022

A net promoter score is a tool used by many organizations to present a picture of the growth potential and customer feedback. The high-performing organizations have NPS scores between 45 and 80 positively. Accounting for customer life cycle. What is the average Net Promoter Score?

Customer Life Cycle 10

Customer Life Cycle B2B Customer Success Customer Experience 10

SmartKarrot

APRIL 29, 2022

When we talk about B2B customer communities, we talk about a well-formed group of customers of a business-to-business organization where the customers can interact with each other. The shared characteristic of the individuals in these communities is that they are customers of the same business product.

B2B 10

B2B Customer Life Cycle Advertising Customer Success 10