Jermaine Edwards

NOVEMBER 25, 2021

In 2016 I wrote a post on the five foundation steps for stakeholder management success in key account management, that was well received and guided lots of leaders. Stakeholders influence can be both positive or negative on project sign off, commercial profitability, resource access and long-term relationship success.

Stakeholders 130

Stakeholders Decision-making Shareholders Key Account Management 130

QYMATIX

OCTOBER 19, 2021

The communication tools that became so self-evident in sales today did not exist 50 years ago: smartphone (circa 1994), email (crazy eighties), and the internet. To communicate with their customers, salespeople had to rely on the phone and the post office. Sales managers had to type on a typewriter (1870 – 1980 (?))

Artificial Intelligence 98

Artificial Intelligence B2B Computers and Electronics Internet 98

Jermaine Edwards

APRIL 3, 2020

Regardless of the size, maturity or sophistication of your organisation, you can apply these ideas to protect your profits, reputation, relationships and revenues. Four – Communicate the change. Communication is critical. What : needs to be communicated and also what result you want. Five-step Customer Crisis Plan.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

QYMATIX

MARCH 26, 2024

A well-implemented CRM system can help companies build long-term, profitable customer relationships and provide intensive customer care. It can also enhance customer satisfaction by enabling personalized communications and handling customer inquiries quickly and effectively. Such software supports profitable growth.

Management 40

Management Artificial Intelligence CRM Software 40

QYMATIX

OCTOBER 19, 2021

The communication tools that became so self-evident in sales today did not exist 50 years ago: smartphone (circa 1994), email (crazy eighties), and the internet. To communicate with their customers, salespeople had to rely on the phone and the post office. Sales managers had to type on a typewriter (1870 – 1980 (?))

Artificial Intelligence 72

Artificial Intelligence B2B Computers and Electronics Internet 72

Account Manager Tips

OCTOBER 11, 2021

15 Reasons Why You Might be a Bad Account Manager Bad key account managers fail to build business relationships and achieve results. Here are fifteen signs you might be a bad key account manager and how to turn yourself into a good one. Key account managers without an action plan will fail.

Account Management 246

Account Management Key Account Management Management Suppliers 246

PandaDoc

FEBRUARY 8, 2024

Monitor your sales team’s communications with customers. These are just the main points — in general, account management software is quite flexible in its uses and helps you perfect your customer communications in all kinds of ways. Link this data so you can create complete profiles of each customer.

Account Management 52

Account Management Software Software Management 52

SmartKarrot

OCTOBER 28, 2022

This approach is called strategic account management for enterprises (also known as key account management). The Responsibility of Strategic Account Manager. These managers serve as a link between the business and the many parties involved with the customers.

Account Management 10

Account Management Management Key Account Management Decision-making 10