Strategic Account Management Association

FEBRUARY 3, 2022

Most importantly, they source information from supporters who can offer information they won’t find in their CRM. Tim Zierden, VP of Enterprise Dealer Partnerships at Cox Automotive, recently articulated to me the importance of leaning on Cox’s customer success team to uncover key insights. How do they think?

Account Planning 400

Account Planning Supply Chain Prioritization Digital Transformation 400

Nutshell

MARCH 19, 2024

As the backbone of any business, the sales team needs to be efficient to meet targets and ensure the company remains profitable. 7 strategies to increase sales team productivity Best tools for boosting sales productivity Need a reliable CRM to take your sales productivity to new heights? What is sales productivity?

CRM 71

CRM Sales Software Software 71

SmartKarrot

MARCH 22, 2021

A customer portfolio consists of all the details you need to maintain a relationship with your customer. Through this, you are able to know your customer well and engage with them effectively. Customer portfolio management is more than just collecting the basic information of the customer. Customer Profitability.

Customer Success 10

Customer Success Management Profitability Prioritization 10

Showpad

OCTOBER 9, 2020

The only way to provide value to the buyer is to be customer obsessed and know your customers deeply. Collecting and documenting customer knowledge can help your reps tailor the buyer experience to each customer. . This disorganization leads to every team thinking differently about the customer. .

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Zendesk

FEBRUARY 7, 2022

“When we’re focusing on adding in new features, products, or updates/changes to the marketing site, we listen to the input of the support team who are our voice of the customer.”. 10 strategies for delivering great customer support. Good customer support means meeting customer expectations each and every day.

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52

Hubspot Sales

JUNE 8, 2020

You have to manage heightened expectations, battle against a multitude of competitors and make sure you have time to meet the needs of everyone in your pipeline. Keep track of every interaction your customer has with your company ( HubSpot CRM is incredibly useful for this). It's never been more difficult to be a B2B sales rep.

B2B 90

B2B Sales Decision-making Marketing 90