Jermaine Edwards

MARCH 17, 2020

This is such an important question yet most organisations have not established a clear distinctive path, identifiers and actions for effectively managing the full customer relationship journey. What is the Customer Life Cycle? The term customer life cycle is still very new and can be traced back to the early 90s.

Customer Life Cycle 130

Customer Life Cycle Key Account Management Decision-making Innovation 130

SmartKarrot

MARCH 17, 2022

Apply here: [link] Role: Customer Success Director Location: Remote, United States Organization: Hunt Club As a Customer Success Director, you will develop the playbook for delivering a world-class customer experience (cadence for update meetings, success metrics, surveys, tokens of appreciation, etc.).

Customer Success 19

Customer Success Customer Life Cycle Stakeholders Onboarding 19

SmartKarrot

NOVEMBER 2, 2021

Track critical customer success metrics and KPI’s then use this data to coach the team, improve processes, and drive decision-making for the business. Perform any escalation calls for at-risk customers. Own the customer experience and work to exceed their expectations. Apply here: [link].

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

JUNE 24, 2021

Work with internal teams, including sales, product, marketing, and customer experience, to ensure that customer expectations are met and exceeded. Onboard customers to help them achieve success and quickly realize value with Karat’s solution and data.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

JUNE 16, 2020

Apply here: [link] Role: Customer Success Manager Location: Remote, US Organization: CoreView This role will be a key part of their Global Customer Experience team and help create the ultimate customer experience that provides real value.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Innovation 10

SmartKarrot

JANUARY 4, 2021

Drive metrics on performance and processes to achieve corporate and customer objectives, provide the best customer experience and consistently achieve team productivity, and customer satisfaction targets. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

JULY 1, 2020

Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Improve customer advocacy, retention, loyalty and increase customer lifetime value.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10