SmartKarrot

JUNE 25, 2021

Demonstrated communication and facilitation skills, proven track record of building relationships with senior stakeholders, and ability to handle multiple priorities. Interpret and deliver upon customer asks around sales territory planning, market share, account-based marketing, and ideal customer profiling.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

JUNE 16, 2020

Apply here: [link] Role: Customer Success Manager Location: Remote, US Organization: CoreView This role will be a key part of their Global Customer Experience team and help create the ultimate customer experience that provides real value. Serve as the lead contact for customer interactions and implementation activities.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Innovation 10

SmartKarrot

JULY 1, 2020

Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

MAY 19, 2020

Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Collaborate with the development team to set up or configure the software platform as per customers’ requirements.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

JANUARY 4, 2021

Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

JULY 20, 2022

This lets you improve the customer lifetime value and overall profit from it. A customer success specialist allows you to increase your customer’s lifetime value. You can learn from customer success managers and even other stakeholders in the customer success process.

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

OCTOBER 6, 2022

To ensure that the customers are satisfied To improve customer retention. Their job role requires them to oversee the entire customer life cycle and ensure they are satisfied with the products or services offered. The account managers have to act as the customers’ guide to the entire organization. .

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

JUNE 11, 2021

To stay abreast with emerging trends, developments, and information you need to continue professional development with customer success trainings and certifications. These customer success certifications can give immense value and create an edge in the complex market. Customer Success Academy’s CS Course.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JUNE 10, 2022

Execute against the defined Customer Journey playbook to support retaining and growing your portfolio. Be the customer’s key point of contact throughout the entire customer life cycle. Drive customer adoption through training and change management best practices. Apply here: [link].

Customer Success 3

Customer Success Customer Life Cycle Onboarding Client Relationships 3

SmartKarrot

JANUARY 3, 2022

Apply here: [link] Role: Senior Customer Success Manager, ANZ Location: Sydney, New South Wales, Australia Organization: Cloudflare As a Senior Customer Success Manager, you will manage the customer life cycle including contract renewal. Apply here: [link].

Customer Success 3

Customer Success Customer Life Cycle Value Proposition Onboarding 3

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair. Caroline Andreola. Dana Alvarenga. Dana is also a founding member of CS Insider.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Showpad

JUNE 22, 2020

Digital transformation must begin with the customer, not with your current processes — and this is where sales enablement comes into play . What’s missing in that definition — and what’s crucial for sales, marketing and customer experience — is the need to begin any kind of digital transformation effort with the customer at the center.

Digital Transformation 96

Digital Transformation Digitalization Sales Artificial Intelligence 96

SmartKarrot

AUGUST 23, 2022

The NPS is also useful in very few markets with a lot of competition. Another aspect that critics often consider is how the only sample size counted for NPS surveys are customers. Accounting for customer life cycle. NPS scores depend on where the customer is based in his customer life cycle.

Customer Life Cycle 10

Customer Life Cycle B2B Customer Success Customer Experience 10