Nutshell

JUNE 12, 2020

Some of these qualities—like being altruistic or data-driven—are diametrically opposed to the skills a sales rep needs to possess. Myth: Sales reps and managers have the same interpersonal skills. A sales rep needs interpersonal skills to deal with customers, while a manager needs interpersonal skills to manage a team.

Interpersonal Skills 98

Interpersonal Skills Management Decision-making Sales 98

Zendesk

MAY 26, 2021

Good customer service means meeting customers’ expectations. For example, businesses with the highest customer satisfaction scores interact with customers over messaging channels (think: WhatsApp and Facebook Messenger) because customers expect convenience. What are the 3 elements of customer service?

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

SmartKarrot

OCTOBER 28, 2022

Role: Vice President, Customer Success – Americas Location: San Jose, CA, US (On-site) Organization: Automation Anywhere As a Vice President of Customer Success, you will have the ability to prioritize, problem-solve, multi-task, and work independently in a dynamic and rapidly changing workplace.

Customer Success 19

Customer Success Interpersonal Skills Stakeholders Finance 19

Arpedio

FEBRUARY 14, 2024

On the other hand, sales professionals focus on acquiring new customers and closing deals. Salespeople have targets and quotas to meet, making their primary focus on driving revenue growth for the company. By understanding their clients’ needs, account managers can develop tailored solutions and strategies to meet them.

Account Management 52

Account Management Management Sales Client Relationships 52

SmartKarrot

MAY 12, 2022

When choosing a customer engagement manager, you need to keep certain interview questions in mind. There are certain must-have qualities for a customer engagement manager like communication skills, management skills, interpersonal skills, and relevant experience in customer success.

Management 10

Management Interpersonal Skills Account Management Brainstorming 10

Zendesk

JUNE 15, 2023

The key to making your resume stand out is to leverage the experience you do have and present it in a way that will convince hiring managers that you’ll be successful in the position. Leverage experience by pulling from your education. This will help a potential employer see how your experience and skills might translate to a new job.

Retail 52

Retail Leadership Interpersonal Skills Software 52

Zendesk

APRIL 26, 2021

Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research , and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.

Interpersonal Skills 98

Interpersonal Skills Software Software Remote Working 98