Strategic Account Management Association

FEBRUARY 3, 2022

But as a provider of a robust set of sales management and methodology capabilities , our teams work with some of the biggest sales organizations in the world. Tim Zierden, VP of Enterprise Dealer Partnerships at Cox Automotive, recently articulated to me the importance of leaning on Cox’s customer success team to uncover key insights.

Account Planning 400

Account Planning Supply Chain Prioritization Digital Transformation 400

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Drive positive customer experiences that create customer surprise and success.

Customer Success 10

Customer Success Customer Experience Customer Knowledge Stakeholders 10

SmartKarrot

JUNE 16, 2020

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 2 Focus on Customer Success. 2 Focus on Customer Success. 3 Know Your Customer (KYC). Generating leads inside the customer account is a core skillset of the Key Account Manager (KAM).

Account Management 10

Account Management Management Value Proposition Key Account Management 10

SmartKarrot

JULY 6, 2022

Role: Customer Success Director Location: Remote, Austin, TX, US Organization: People.ai As a Customer Success Director, you will build and deliver upon mutually agreed upon success plans with buy-in from customer’s sales, marketing, and operational leadership. into their sales/marketing stack.

Customer Success 3

Customer Success Stakeholders Onboarding Government 3

Showpad

OCTOBER 9, 2020

The only way to provide value to the buyer is to be customer obsessed and know your customers deeply. Collecting and documenting customer knowledge can help your reps tailor the buyer experience to each customer. . This disorganization leads to every team thinking differently about the customer. .

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Hubspot Sales

JUNE 8, 2020

You have to manage heightened expectations, battle against a multitude of competitors and make sure you have time to meet the needs of everyone in your pipeline. Take good notes and record your calls in case other stakeholders need to hear and see the information. Offer to connect your prospects to your customers.

B2B 91

B2B Sales Decision-making Marketing 91

Zendesk

JUNE 28, 2022

Enterprise sales tend to have an extended sales cycle, and they’ll involve many high-level people—on average, half a dozen stakeholders or company influencers will have a say. Enterprise processes often mean a higher cost of customer acquisition, a longer sales cycle, and a tougher audience for sales pitches. B2B sales training.

Sales Training 52

Sales Training B2B Sales Profitability 52