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What is Customer Retention? 8 Best Strategies [+Apps]

Tidio

Because 92% of customers will buy again if a brand offers “no-questions-asked,” easy returns. Many of your potential customers read your return policy before deciding to make a purchase, so a friendly policy will attract more repeat business. Best practices for eCommerce return policies: No urgency. Gather Customer Feedback.

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Customer support: Definition, importance & 10 key strategies

Zendesk

Because estate planning is so complex, Trust & Will’s support team plays a pivotal role in educating customers — and then sharing customer knowledge with the rest of the team. Ask yourself: What do customer expectations for support look like in your particular industry?