article thumbnail

Top 35 customer service and support podcasts for 2024

Zendesk

Retain: The Customer Retention Podcast Listen here Best for: Customer retention strategies As the name suggests, Retain focuses solely on customer retention strategies. This podcast is especially useful for businesses interested in reducing churn and maximizing lifetime customer value.

article thumbnail

Jul 22 – Customer Success Jobs

SmartKarrot

Role: Senior Director, Customer Success Location: Remote, United States Organization: Paper As a Senior Director of Customer Success, you will set the overall vision & strategy for the Customer Success team. Identify and implement processes and tools to support customer success at scale.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

10 Customer Retention Books CSMs Must Read in 2022

SmartKarrot

It presents the readers with a fresh perspective on customer relations and also throws light on failproof strategies for long-term customer value. It also includes success stories and interviews with global CEOs. This book helps CRMs solve complex customer relations concerns. Authored by Peter Fader and Sarah E.

article thumbnail

70+ Experts Reveal the Best Customer Retention Strategies During COVID-19

SmartKarrot

Equipped with an extensive background in ecommerce and entrepreneurship, he handles all marketing and customer success efforts. On customer retention strategies, his response was as follows. Survey your customers frequently to measure customer satisfaction and handle all shortcomings that the customers raise.

article thumbnail

Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey

SBI

With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Allego offers a comprehensive suite of learning, content and collaboration tools designed for access where salespeople spend their time – on their mobile device.