SmartKarrot

APRIL 4, 2022

Role: Customer Success Manager. As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.

Customer Success 19

Customer Success Shareholders Onboarding Account Management 19

SmartKarrot

FEBRUARY 9, 2022

At such times, CCO is the only leader who has to bear the brunt; after all, customer success is at an adolescence phase! Due to this very reason, it becomes extremely difficult for the CCOs to pitch budget ideas for customer success successfully. . The CCO’s guide to winning budget for customer success.

Customer Success 10

Customer Success Shareholders Profitability Finance 10

SmartKarrot

MAY 24, 2022

The best way to move forward is by creating a policy in your organization wherein if the testimonial is received within your business; they should be segregated between employees, shareholders, and investors. In other words, you cannot post customer testimonials of people who did not purchase anything from you.

Shareholders 10

Shareholders Customer Success Decision-making Investors 10

Account Management Skills

FEBRUARY 16, 2021

We don’t get the land right, then we won’t get the renewal and for the sustainability of my company, as a shareholder in my company, as well, that the renewal become more important. When we started we call it expand before you land because of the complexities in onboarding new clients. It’s their long term goal.

Account Management 52

Account Management Management Software Software 52