article thumbnail

The Future of SAM – Revisited

Strategic Account Management Association

It’s not only shareholder value, customer value or stakeholder value. We need to look beyond the customer relationship and the account. There is no one else better positioned to lead, to orchestrate that team, to play that role and to represent the needs of a customer.”. Adjust notion of stakeholder value.

article thumbnail

Apr 04 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager. As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to Boost Sales Productivity with Account Planning

Upland

More accurate sales forecasting: By understanding customer decision-making and buying cycles, your teams can create a more predictable sales pipeline and plan their strategies accordingly. Greater team collaboration: Account planning often involves multiple departments, such as marketing, customer success, and technical support.

article thumbnail

#011 Great Answers to Tough Questions, with Michael Dodd

KAMCast

KILLER QUESTION SEGMENT In each episode we ask you, our listener, a killer question that is designed to get you reflecting on your business, your KAM Culture and where changes in thinking and behaviour could lead to increased customer success.

article thumbnail

Leading with Connection: Reflections on Modern Leadership

Planview

One of my favorite “nuggets” of wisdom our CEO Razat Gaurav shared in our first ever episode of Connected Conversations was: “Employee success plus customer success is what earns you the right to have shareholder success.”. We’re all just human beings who want to do good work and feel like our contributions matter.

article thumbnail

Why You Should Be Delivering Value-based Stories

Hubspot Sales

For publicly held companies, take time to scan their financial reports, read the CEO’s letter to the shareholders, and listen to analyst calls. It’s time to cut the buzzwords and adopt a more empathetic approach to customer conversations. For more advice on engaging with decision makers, check out this list of qualifying questions.

article thumbnail

The CCO’s Guide to Winning Budget for Customer Success

SmartKarrot

At such times, CCO is the only leader who has to bear the brunt; after all, customer success is at an adolescence phase! Due to this very reason, it becomes extremely difficult for the CCOs to pitch budget ideas for customer success successfully. . The CCO’s guide to winning budget for customer success.