SmartKarrot
APRIL 4, 2022
Role: Customer Success Manager. As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.
Hubspot Sales
MARCH 22, 2021
For publicly held companies, take time to scan their financial reports, read the CEO’s letter to the shareholders, and listen to analyst calls. Here’s what a value-based story may sound like: "I’ve worked with other software industry VPs of Sales and one company I worked with had a problem growing its business due to an inability to scale.
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SmartKarrot
MAY 27, 2020
In the customer-focused era over the globe, every other company is giving utter importance to understanding their customers, trying to provide top-notch experience and support through customer success software. Today, the customer holds the card and not the seller. Determine Your Business Requirements.
SmartKarrot
FEBRUARY 9, 2022
At such times, CCO is the only leader who has to bear the brunt; after all, customer success is at an adolescence phase! Due to this very reason, it becomes extremely difficult for the CCOs to pitch budget ideas for customer success successfully. . The CCO’s guide to winning budget for customer success.
Hubspot Sales
NOVEMBER 17, 2020
It wasn’t necessarily the technology itself that made the difference (most sales leaders we surveyed ranked video conferencing software and a CRM as the most important tool to their success, regardless of performance this year). Supporting your customers looks a lot like supporting and inspiring your team.
Account Management Skills
FEBRUARY 16, 2021
James Aldrich is a major account manager with over twenty years experience in both business development and account management in the software industry. So James Aldrich, he works in the software industry, and he looks after accounts, in the telco space. So James, would you mind spending a few minutes just talking about your role?
Agile CRM
MARCH 11, 2021
The CRM software records customer information such as name, email address, telephone number, and communication preferences. Enhancing customer relationships through quality delivery of products and services as well as above-average customer service. Customer retention through rewards. Reasons for CRM failures.
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