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Zendesk for Manufacturing: Customer service that powers lifetime customer value

Zendesk

The manufacturing industry has seen increasing challenges over the last few years, including facing increasing global competition, disruptions in international supply chains, changing customer preferences, remote work and workforce reskilling, as well as fundamental shifts in product and service offerings.

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How to Do a SWOT Analysis in 5 Steps

OnStrategyHQ

Customer Insights & Customer Analytics – Log in sessions, time spent using product, average customer value, customer satisfaction/ratings and needs, customer surveys. Supply Chain Data – Lead times, availability of a product for manufacturing, shipping routes or times.