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Soft skills revisited – with a leadership perspective

Red Star Kim

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. New soft skills for remote working.

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Preparing M&BD professionals for the future – learning, skills and knowledge transfer

Red Star Kim

A New Approach to Writing Job Descriptions (hbr.org)) Then it was over to the delegates – split into two teams to consider what current and future competencies they felt were important.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

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Revealed: How Conversation AI and ChatGPT Solve Remote Work Challenges for HR Teams

SmartKarrot

When we reflect about the HR trends that emerged due to the COVID-19 pandemic, remote work is the first and foremost. While it is possible to argue that remote work was a trend on the rise, there’s no denying that the pandemic greatly accelerated its adoption. Remote work is not an exception to this rule.

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The most important customer service skills for 2021

Zendesk

While the importance of good customer service isn’t under question, the skills support teams need to make it happen often is. Remote work skills. Good customer service requires a mix of the right skills and customer service software that meets customers needs and sets support teams up for success. Using AI as a partner.

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How to Excel as a Virtual (Or Hybrid) Sales Leader, According to Remote Managers

Hubspot Sales

In 2022, many employees now expect the option to work either entirely remote, or in a hybrid work environment. In fact, 80% of workers say they'd prefer to work in a role with flexible work options over one without. But working from home and leading from home are two different things. Decisiveness.