Red Star Kim

MAY 22, 2023

I’m often asked to provide training in conversation skills. Whether it’s for confident or commercial conversations as part of the networking skills toolkit or part of a relationship building or sales conversations. I often wonder whether the perceived conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications.

e-Learning 130

e-Learning Communication Emotional Intelligence Meetings 130

Customer Think

MAY 22, 2023

AI technology today has much wider applications than anyone can anticipate. In this situation, it becomes important to learn about the top artificial intelligence applications to understand the existing possibilities. A computer-based system capable of decision-making, learning, and evolving, felt like fiction. However, in the present time, it is the reality we live in.

Artificial Intelligence 108

Artificial Intelligence Decision-making 108

Sales Readiness Group

MAY 22, 2023

Think of the last time you won a close, competitive sales opportunity. What tipped the scales in your favor? In sales situations where it’s difficult to differentiate your solution from the competition’s, you often win by offering your buyer extra services, or Value-Added Benefits. Chances are you're already providing your buyers Value-Added Benefits, but you're not getting credit for them.

Sales 93

Sales 93

Customer Think

MAY 22, 2023

Have you considered offering self-service customer support? It’s a useful and increasingly popular option for businesses to support and educate their audiences. However, if you’re not sure about whether it’s the right decision for your business, then this post will help you. We’ll look at what self-service customer support is and how it works.

106

106

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

Sales

The Center for Sales Strategy

MAY 22, 2023

Sales is the backbone of any successful business, and with technological advancements, it has become even more critical to stay ahead of the curve. Artificial intelligence (AI) has revolutionized how we approach sales, providing businesses with the tools they need to improve their team's performance and boost revenue. Mastering the art of sales with AI requires a combination of best practices and strategies that can help businesses stay competitive in today's fast-paced market.

Artificial Intelligence 89

Artificial Intelligence Sales Sales Management Marketing 89

Customer Think

MAY 22, 2023

If you put what’s important to them ahead of what you think is important for your business, and allow your imagination to take over, customers will begin to drive your business and ultimately, if you let them, drive your success.

97

97

Customer Think

MAY 22, 2023

Customer Experience 69

Customer Experience Sales 69

Nutshell

MAY 22, 2023

Customer relationship management (CRM) software is a multifaceted sales and marketing tool that can help you elevate your sales and revenue. As you learn more about these tool’s capabilities, you’ll unlock more and more value from them. With advanced CRM techniques like predictive analysis and sales forecasting, you can gain powerful insights to inform your decision-making and improve your business strategies.

CRM 62

CRM Sales Decision-making Software 62

Customer Think

MAY 22, 2023

Customers churn when they do not feel heard and valued. It’s the evolving task of CX professionals to overcome this challenge. If a customer does not feel heard, then they may not feel valued. Not being heard or valued can result in churn.

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66

Nutshell

MAY 22, 2023

Spreadsheets have been around for years, and many still consider them the tried and true method of managing data. But when it comes down to improving your team’s productivity and efficiency, spreadsheets have a lot of limitations. Want to see a chronological record of your sales activities or an overview of who’s in your sales pipeline? A spreadsheet can’t help you.

CRM 62

CRM Sales Communication Organization 62

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

Negotiation

Customer Think

MAY 22, 2023

This is the first of a two-part series on the various journeys we attribute to different constituents of our businesses. What are they? How do they differ? Why is it important to differentiate? And who needs to be involved and engaged when? That and mo.

65

65

Nutshell

MAY 22, 2023

Jumping back and forth between your customer relationship management (CRM) software and other sales and marketing tools can be a pain. By integrating your CRM with other tools, your business can increase efficiency and make better, data-backed decisions that help drive growth. Keep reading to learn more about the numerous benefits of integrating a CRM with other tools.

CRM 62

CRM Software Software Decision-making 62

Customer Think

MAY 22, 2023

Aside from those lucky few fortunate enough to work within the deepest layers of Google, nobody really knows how the search engine behemoth creates its local search and ranking algorithms. And the moment some genius figures it out, you can bet Google will change it again.

Digitalization 65

Digitalization Marketing 65

Account Management Skills

MAY 22, 2023

Welcome to episode 87. In this episode, I chat to Mike Lander, CEO of Piscari, a former procurement director who now assists sales teams in negotiating with procurement departments. Mike and I discuss: – the common mistakes agencies make when negotiating with procurement – what procurement looks for when selecting an agency – and why they are interested in your financials.

Procurement 52

Procurement Negotiation Sales Stakeholders 52

Advertiser: ZoomInfo

When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution. To thrive in a challenging environment, sales teams need a rock-solid grasp of the fundamentals and the biggest force-multipliers they can get their hands on.

B2B

Customer Think

MAY 22, 2023

In today’s experience economy customer experience (CX) can make or break a brand. This is especially true as rising consumer expectations, inflationary pressures and an increasingly competitive business landscape are converging to make CX a business imperative.

Customer Experience 65

Customer Experience Marketing 65

DemandFarm

MAY 22, 2023

Is a key account manager the same as a sales manager? Meet Anna, a diligent Sales Manager at Brilliant Solutions , a thriving software company specializing in cutting-edge automation tools. Her daily tasks revolve around driving sales, managing the sales team, and ensuring sales targets are met. She focuses on generating leads, closing deals, and keeping her team motivated to push their limits.

Key Account Management 52

Key Account Management Account Management Sales Management Management 52

Customer Think

MAY 22, 2023

Customer Experience 65

Customer Experience Organization 65

ReviewTrackers

MAY 22, 2023

Marketing 26

Marketing Digitalization 26

Speaker: Joe Apfelbaum, CEO of Ajax Union

In this webinar, Joe Apfelbaum, CEO of Ajax Union and business strategist, will take you through the ABCs of intent data. You'll learn how to effectively use it to drive business results, with practical tips on how to leverage both company and contact intent data to maximize your marketing efforts. Whether you're a seasoned marketer or just getting started, this webinar is a must-attend for anyone looking to stay ahead in the ever-evolving world of digital marketing.

Marketing

Customer Think

MAY 22, 2023

In an increasingly interconnected world, where information is just a click away, the process of search has evolved significantly. While traditional search engines like Google and Bing have been the go-to platforms for finding information, the rise of social media platforms has introduced a new player in the game: in-platform search.

Media 52

Media 52

SmartKarrot

MAY 22, 2023

Role: Customer Success Assistant Location: London, Ontario, Canada (Remote) Organization: Lumos Stratgy As a Customer Success Assistant, you’ll serve as our customers’ main point of contact, responding quickly and kindly to emails, chats, and phone conversations. Establish trusting connections with customers by getting to know their specific wants and objectives.

Customer Success 19

Customer Success Client Onboarding Onboarding Organization 19

Customer Think

MAY 22, 2023

How useful is this tool, really, for life and business use? How should we see it as marketers?

Marketing 69

Marketing Digitalization 69