Customer Think
OCTOBER 2, 2021
Customer experience design principles are difficult for organizations to understand and apply. Time and again, we see this in organizations, even though we encounter customer experience.
Customer Think
OCTOBER 2, 2021
At a time when the level of public trust in the UK's elected politicians has never been lower, it's an opportunity to reflect on the critical role of trust in sales, which is what I chose to focus on in this article from the latest edition of the.
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Customer Think
OCTOBER 2, 2021
When you run a business, you should always be on the lookout for new market opportunities. Finding one can help grow a company and take it to new heights. However, many enterprises don’t know how to seek them out. This guide is here to help. What is a market opportunity analysis? A market opportunity analysis […].
Customer Think
OCTOBER 2, 2021
Regardless of a retailer’s initiative, even regardless of opportunity, factors such as inflation could reel back a merchant’s expansion plans as fast as a shopper can spend a dollar. Or, in today’s prices, about $1.07. This could become the scenario for the nation’s three leading dollar store chains, which combined were planning to open more […].
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
OCTOBER 2, 2021
While automated customer service is by no means a new tool, companies still struggle to unlock its full potential to offer efficient and personalized customer experience (CX). The key to unlocking this potential lies in knowing how to leverage conversational techniques to maintain a dialogue that makes customers feel understood and taken care of. The […].
Customer Think
OCTOBER 2, 2021
This is the first in a three-part series that explores critical questions CX leaders should be asking – and able to answer. There will be some overlap between B2C, B2B, and B2B2C issues, but I want to address each audience individually – starting here.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
OCTOBER 2, 2021
In the early 2000s, the media and academics used the term “online doctor” to refer to doctors and other health professionals who could provide health care via the Internet. The health practitioners took full advantage of their opportunity to create an online platform where they may virtually interact with their patients, making the workout and […].
Customer Think
OCTOBER 2, 2021
One of our podcast listeners wrote to us with a problem. I am sharing it today because this problem seems like some of you could also share it. Our listener wants help convincing his team that using a free trial will help sales.
Customer Think
OCTOBER 2, 2021
Product warranty management has become an area of focus for many manufacturers. When a product breaks or does not function properly, the OEM is typically liable for the repair, replacement, or refund of that item according to the terms of the warranty. Aside from the high direct costs involved, warranty claims incur significant indirect costs […].
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