Customer Think

FEBRUARY 10, 2023

Back at the end of January I spoke at the Furniture Marketing Group Symposium in Las Vegas. I talked about building a winning organization and fixing the experience from the inside-out.

Organization 128

Organization Marketing Customer Experience 128

Strategic Planning and Management Insights

FEBRUARY 10, 2023

SME Strategy is a strategy consulting firm that specializes in helping organizations align their teams and operations around a shared vision, mission, values, goals, and action plans. Our strategic planning services offer guidance on how a strategic planning facilitator can provide support in constructing an effective strategic plan that ensures your strategy is communicated and implemented across your entire organization.

Prioritization 98

Prioritization Facilitation Decision-making Construction 98

Customer Think

FEBRUARY 10, 2023

Digital payment refers to the electronic transfer of funds or monetary transactions through digital devices such as smartphones, computers, or other connected devices. This includes various methods such as mobile payments, e-wallets, cryptocurrency, online banking, and contactless payments.

Computers and Electronics 111

Computers and Electronics Digitalization Banking 111

CMOE

FEBRUARY 10, 2023

Execution excellence is one of the top challenges leaders face globally— 90% of them fail to achieve their goals. In addition, two-thirds of large organizations globally struggle to implement their strategies. Many leaders understand what needs to be done within their organization. But how to fulfill that objective is often the challenging part. Establishing the right department goal and roadmap is key to overcoming companies’ execution challenges and obstacles.

Brainstorming 52

Brainstorming Prioritization Software Software 52

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

FEBRUARY 10, 2023

Context is based on perspective. Quite often, the reason buyers don’t engage — or are disappointed — with vendor content is because it lacks relevance. As the majority of B2B buyers report, the content they see is high quality, but it’s not meaningful to them. It’s not relevant.

B2B 92

B2B Meetings Digitalization Marketing 92

Strategic Planning and Management Insights

FEBRUARY 10, 2023

Prioritization 75

Prioritization Facilitation 75

SmartKarrot

FEBRUARY 10, 2023

Role: VP of Customer Success Location: Shakopee, MN, United States Organization: Entrust As a VP of Customer Success you’ll determine, persuade, and coordinate stakeholders on customer priorities. Gain a thorough awareness of the objectives, priorities, and decision-making procedures of the customers. Use facilitation and industry knowledge to bring stakeholders together within the client to help them visualise and align goals/metrics.

Customer Success 19

Customer Success Emotional Intelligence Stakeholders Facilitation 19

Customer Think

FEBRUARY 10, 2023

The customer-centric movement that defined transformative business models over the past decade shows no signs of stopping. Even in a tough economy, most brands remain committed to improving the customer experience (CX) and emphasizing retention.

Marketing 76

Marketing Customer Experience 76

Zendesk

FEBRUARY 10, 2023

Simply put, customer experience (CX) is how customers perceive all of the interactions they have with a company at any given point in the buyer’s journey. Whether it’s a phone call to the contact center or something as simple as a conversation with a chatbot, every engagement impacts the relationship between a business and its customers.

Customer Experience 98

Customer Experience Decision-making Profitability Retail 98