Tue.Sep 26, 2023

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Nurture a change management movement – From “Let it go” to “Let it grow”

Red Star Kim

Senior law and accountancy leaders attended a masterclass workshop in London last week. The session looked at how to ease personal transitions (individual change) whilst driving organisational change (primarily through cultural transformation). As well as rational approaches (we considered several change management methodologies including Kotter’s), both elements involve engaging emotions and taking people on the change journey.

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Outsmarting the Machine: Elevate Your Sales Game in the Age of AI

The Center for Sales Strategy

You've heard the ominous predictions about the future of sales in the age of AI and automation. Will machines replace us? Are we on the brink of becoming obsolete? Relax, put those fears to bed. Today, we're diving into how you can not only stay relevant but thrive in this new world.

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When to Guide and When to Listen: A Day in the Life of Global Manager of Business Intelligence and Analytics Elvia Martínez

Planview

Elvia Martínez manages two teams across three continents. Elvia uses her unique background from an immigrant family to lead her teams with inclusivity, collaboration, and support. Explain your role as a Global Manager of Business Intelligence and Analytics and a few of your responsibilities. I manage two engineering support teams. They’re spread across the US, Sweden, Germany, and India.

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Which AI Tool is the Best Sales Writer: We Put Three to the Test

Hubspot Sales

We've all heard how AI can help us write better, faster, and with more accuracy. While this sounds appealing, especially for time-strapped salespeople, there’s a catch: not all AI tools are created equal. Here, I put three AI tools to the test — ChatGPT, ChatSpot, and Copy.ai — to see which one writes the best cold email. Let's dive in. Hang on – doesn't ChatGPT, ChatSpot, and Copy.ai all use OpenAI?

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Negotiations Are Having a Moment

Vantage Partners

It seems like negotiations are all over the news lately — strikes and threats of strikes, stalled contract discussions, and political negotiations of all kinds.

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Sales Kickoff Planning Guide: How to Maximize Your SKO

Brooks Group

Sales kickoff season is here. It’s time to plan your sales strategy, train your sales professionals, crank up the energy, and motivate everyone for the next year. But in this unpredictable economy, sales organizations must be more agile and resilient than ever. A successful national sales meeting or sales kickoff (SKO) is a great way to align the team on goals, communicate key initiatives, and share tactics for today’s turbulent selling environment.

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More Trending

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Shortsighted AI Strategy is Killing Your Customer Experience

Customer Think

For businesses across industries, there’s never been a more mission critical moment than the one we’re in right now. Various technologies associated with AI—most notably OpenAI’s ChatGPT—have thrown harsh light on the inadequate structures girding most so-called modern companies while also setting blazing fires at their feet. It’s been very dramatic.

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Stop Focusing on the Lone-Ranger Sales Rep

PartnerTap

Have you ever noticed how the sales reps and deals that get called out for praise usually sound like a superhero storyline? There’s the big opportunity. Winning the deal requires a grueling battle against a villainous competitor. There’s a last minute plot twist that almost ruins everything. And then there’s the heroic save by the lone-ranger sales rep who pulls off a miracle, wins the big prize, and is now glorified like a superhero.

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Elevating Customer Experiences with Industry-Specific Generative AI Solutions

Customer Think

In an ever-evolving world, customer experience has become the focal point of business success. It’s not just about satisfying customers; it’s about exceeding their expectations. Enter generative AI, a transformative force that’s revolutionizing how businesses interact with their customers and elevating the overall customer experience.

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Building Trust: Exceptional Leadership In An Uncertain World With Darryl Stickel Ph.D

Strategic Planning and Management Insights

Darryl Stickel, the Founder of Trust Unlimited, brings us into the framework of building trust effectively with other people through the ten levers.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Navigating the New Normal of Airline Customer Experience in 2023 and Beyond

Customer Think

Source: Freepik Customer journey in the travel industry, especially airline customer experience, has undergone a significant shift in the last couple of decades. Planning to travel is no longer about finding a few brochures or choosing a destination, finding a travel agent, and finalizing your booking.

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Top 10 Customer-Centric Field Service metrics: What matters most?

Apptivo

" title=" Key Customer-Centric Field Service Metrics" data-src="[link] /> 1. What Are Field Service Metrics? 2. Why is it important to set Metrics in field service? 3. Top 10 Customer-Centric Field Service Metrics 4. How to Choose the Right Field Service Metrics? 5. Footnotes What Are Field Service Metrics? Field service metrics refer to quantifiable data that assess the performance of work carried out for customers at locations outside the company’s premises.

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When Planning for 2024, Focus On the Jobs Your Customers Need to Get Done

Customer Think

Understanding what will motivate a potential customer to buy your products or services is a critical prerequisite to developing an effective marketing strategy and creating compelling marketing communications. As thousands of marketers will attest, thi.

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Customer Story: Tattly

Help Scout

Tattly insists on delighting customers and uses Help Scout to make providing memorable support as easy and fun as it should be.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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How Can I Establish a Reputation for Low Prices WITHOUT Seeming Cheap and Low Quality?

Customer Think

Catherine, one of our podcast listeners, wants to know how to establish her organization’s reputation for having low prices without the companion reputation for having cheap and low-quality products. It’s a good question that, in my experience, is easy to get wrong. However, since I would imagine some of you have a similar problem, […] The post How Can I Establish a Reputation for Low Prices WITHOUT Seeming Cheap and Low Quality?

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Inside Support: Q&A with Support Leader Brittany Ferguson

Help Scout

Learn from folks who are helping customers, building teams, and growing careers in ecommerce customer service.

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Get Ready For A Digital Future

Customer Think

Workflow automation and digitization refers to the use of software and other digital technologies to reduce (or eliminate) the number of manual tasks within the workplace. Generally speaking, this aims to boost corporate efficiency in a variety of ways, including: Transferring data between platforms. Sending messages to internal employees. Creating and sending out calendar events.

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Customer Experience Analytics Tools Help Brands Deliver Improved Experiences

ReviewTrackers

Companies looking to deliver improved experiences can use customer experience analytics tools to gather, analyze, and derive actionable insights.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Leading from the Future for Practical Innovation and Sustainable Transformation

Customer Think

In the fast-paced world of today, innovation is not just a buzzword but a necessity for survival and growth. We explore a transformative approach to leadership that places future thinking at its core – I will summarise the key concepts of the book and highlight why it’s so crucial for fostering innovation.

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Update on marketing and business development (M&BD) team structures

Red Star Kim

I presented a methodology to design marketing and BD team structures in November 2015. Some of the points raised then remain the same, whilst new market conditions bring additional components into the equation. Here I review recent developments and look at some case studies of how M&BD teams are structured: An update on marketing and business development (M&BD) team structures.

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SurveyMonkey Launches SurveyMonkey Forms

Customer Think

New offering includes a powerful, intuitive form solution, a collection of app integrations, and customizable templates for event registrations, online applications, lead generation, payments, and more

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What is a Human Resources Playbook? Where can I Download a Free Template?

SmartKarrot

The business environment has never been less certain, more complex, more volatile, or more fraught with indistinctness than it is now. Heated labor markets, freelancing employees, socialized recruitment, and diminishing talent pipelines are the new normal. This means that you need to engage and empower your workforce in order to gain a competitive advantage over your rivals in the industry you operate in.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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The Impact of AI in the Hospitality Industry: Use Cases and Benefits

Customer Think

In the ever-evolving realm of the hospitality sector, where competition is fierce and customer expectations are high, companies face several challenges to keep pace with the times and stay alive.

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Revealed: 6 Ways to Overcome Obstacles in Project Management Through Automation

SmartKarrot

Whether you have worked as a project manager for more than a decade or only a day, you must have realized that this is a very crucial, yet difficult business function. Project managers always grapple with a myriad of Obstacles in project management, such as scope creep, poor communication, unclear project goals, lack of accountability, poor budgeting, insufficient risk management, and more.

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6 Tips for Writing More Engaging Blog Posts

Customer Think

The world of blogging is crowded, and standing out often boils down to one thing: Can you engage your readers? Writing a compelling blog post involves more than good grammar and accurate information – it’s about creating a narrative that hooks your audience from start to finish. Here are some tips and suggestions.

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Tips for Effective Governance and Implementation of Citizen Development

Customer Think

Citizen development, a practice wherein non-technical employees take on the role of creating custom software solutions, has emerged as a powerful approach organization are adopting to streamline their operations and drive innovation.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Sales Presentations to Big Companies – the Same as Political Theater

Customer Think

What really happens on presentation day? Theater. Salespeople validate what the individuals on the committee already believe to be true. If you're not the one getting the business, nothing you do on that day will change that UNLESS the one who is getting the business screws up big time. The post Sales Presentations to Big Companies – the Same as Political Theater appeared first on Kurlan & Associates, Inc.

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