Zendesk

SEPTEMBER 27, 2022

Realizing its customers had different CX expectations in a post-pandemic world, LATAM Airlines, one of the largest airline groups in the world, completely overhauled its customer service offerings. WhatsApp is a revenue generator for LATAM, as passengers can use it to upgrade their seats and make meal selections and other purchases.

Transportation 52

Transportation Media Government Customer Experience 52

Zendesk

SEPTEMBER 16, 2021

See how your CX stacks up: Unlike the rest of the world, LATAM had slightly fewer midsized and enterprise Champions and Risers represented in the survey compared to last year. Champions were 33% more likely to have accelerated CX projects throughout the COVID-19 pandemic.

Prioritization 52

Prioritization Decision-making Customer Experience 52

Zendesk

SEPTEMBER 16, 2021

See how your CX stacks up: The proportion of SMBs in LATAM that are Champions has more than doubled year over year, from 7% to 19%. SMB Champions were 13x more likely to exceed customer satisfaction goals. SMB Champions were 4.4x more likely to have increased per-customer spending significantly in the last 6 months.

Prioritization 52

Prioritization Decision-making Customer Experience 52

Zendesk

MAY 3, 2022

Join us for one of three broadcasts: Broadcast 1 : AMER, LATAM, and EMEA. You can enter the event an hour early to browse the Expo and learn more from our partners, such as Ada and MaestroQA. If you like, learn how to make our official event cocktail, the “So Berry Relatable. Broadcast 2 : AMER, APAC. Broadcast 3 : APAC (India).

Digital Transformation 98

Digital Transformation Customer Experience Leadership Digitalization 98

Zendesk

JANUARY 30, 2024

A resounding success: The EMEA Partner Summit One of the many ways we support our Partners is through Partner Summits, which we host around the globe, from APAC to EMEA to LATAM. Here’s how. This year marked a significant milestone, as we held our first Partner Summit in the EMEA region in over four years.

Value Proposition 52

Value Proposition Media Digitalization Innovation 52

Zendesk

MAY 3, 2023

With $8 million USD in ARR (annual recurring revenue), $14 million in revenue, and strong presence across the LATAM region, he must be doing something right. He considers valuation an over-valued metric for evaluating startup success, and says founders need to sell their own product and try to kill their own deals as a stress test.

Investors 52

Investors Banking Onboarding Marketing 52

Zendesk

MARCH 7, 2023

Vanessa Calzani Vanessa has been at Zendesk for four years and is currently a director based in Latin America (LATAM), leading campaigns and integrated marketing in the region. With her empathetic leadership style and success story, she is also a strong role model and mentor for women at Zendesk LATAM.

Leadership 52

Leadership Marketing Meetings Future of Work 52