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Got CXM? Why customer experience management isn’t just a nice-to-have for strategic account management

Strategic Account Management Association

In strategic account management, companies have to address the never-ending question of how to differentiate themselves and gain market share. I’m talking about customer experience management (CXM), which I would argue may be the single most important investment a company can make in today’s cut-throat business climate. In a word: No!

CXM 520
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Announcing Our 3rd Annual Guide to the Best Sales Acceleration Tools #TopSalesTools

SBI

And a lot more… The Goal of this Guide is to Enable Modern Sales Leadership. CPQ & Guided Selling. Value Selling & RO. Social Selling. Pipeline Management & Deal Flow. Contract Management & eSignatures. Territory Management & Quota. Inside Sales & Biz Dev.

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Mediafly Announces Definitive Agreement to Acquire InsightSquared

SBI

Mediafly , a leader in sales enablement, interactive content and value selling, today announced it has entered into a definitive agreement to acquire InsightSquared , a leader in revenue intelligence, forecasting and analytics. In a digital-first world, sellers need more than just traditional content management and enablement tools.

B2B 56
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The Real Way to Beat Price | Top Sales Trainer | Best Sales Trainer.

Jeffrey Gitomer

The Real Way to Beat Price | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. The answer is in the difference between price and value. Leadership. Sales Management. Deepen your understanding of how to attract, engage, and connect with value and create your own leadership philosophy.

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4 Keys to Equip CSMs to Succeed

SOAR Performance Group

In 2023, Customer Success Managers are stuck between the often opposing priorities of customers and companies. Customers are scrutinizing budget, spend and value more than ever, while companies are […] The post 4 Keys to Equip CSMs to Succeed appeared first on SOAR Performance Group.

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Ask These Five Questions to Improve Your Value Articulation and Differentiation

SOAR Performance Group

They tell me: “John, we just aren’t effectively articulating our value and differentiation.” While this has […] The post Ask These Five Questions to Improve Your Value Articulation and Differentiation appeared first on SOAR Performance Group. In my conversations with chief revenue officers (CROs), a recurring theme is emerging.

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Tailoring the Buyer and Customer Experience to Address Changes in Decision Making

SOAR Performance Group

In recent years, buyers are noticeably changing their decision-making processes. How are these changes impacting sales teams, and how can sales leaders help their teams tailor the buyer and […]. The post Tailoring the Buyer and Customer Experience to Address Changes in Decision Making appeared first on SOAR Performance Group.