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The future of work for IT teams is supporting hybrid workforces

Zendesk

IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders. According to Gartner , in 2021: “The challenge going forward will be funding and rightsizing the appropriate assets to support remote and hybrid workforce models — from individual technologies to real estate.”

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How To Deploy Effective Virtual Sales Coaching

Showpad

However, the pandemic may have simply accelerated an already growing trend toward remote work. Regardless of the origins behind this shift, remote selling is likely here to stay. However, with a remote workforce, you can’t just pop over to a sales agent’s desk to ask a quick question. Logistical concerns.

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How BrewDog Successfully Delivered a Customer-Centric Approach During Uncertain Times

Freshworks

The pandemic prompted brand new ways of working. For instance, BrewDog decided to move to a new 3PL (third-party logistics) just before Black Friday, one of the busiest times for e-commerce. How BrewDog Utilises Employee Experience (EX) Software in Remote Working Conditions. Request Demo.

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A guide to building a customer-centric organizational culture

Zendesk

Think about Amazon’s single-minded dedication to their customers, and how that dedication overcame huge logistical barriers to create a new standard for low prices and lightning-fast delivery. Consider how you can put that type of energy to work in your own industry. Type 2: Collaborate culture.