Zendesk

OCTOBER 18, 2023

Improves customer experience Even though chatbots are known for providing fast, 24/7 support , it doesn’t mean you want your customers to feel like they’re talking to a robot. Where do they live? What do they do for a living? Additionally, chatbot personas can help extend your brand identity across the globe.

Investors 52

Investors Artificial Intelligence Customer Experience Communication 52

Zendesk

JANUARY 7, 2022

Customer service teams handling 20,000 support requests on a monthly basis can save more than 240 hours per month by using chatbots. The bots can handle simple inquiries, while live agents can focus on more complex customer issues that require a human touch. Erica also offers 24/7 support and improves problem-resolution speed.

Banking 98

Banking Artificial Intelligence Retail Facilitation 98

Nutshell

APRIL 28, 2020

If you’re a salesperson, this working arrangement has probably been a tough transition—making sales calls from your kitchen table while the kids fight over the remote in the living room isn’t what we’d call an ideal work environment. A music playlist: Speaking of sweet jams, make a playlist for yourself to work to.

Remote Working 121

Remote Working Sales Software Software 121

Nutshell

JUNE 2, 2019

When new customers did knock on our Support team’s door, they didn’t always know what they needed, and all too frequently abandoned ship. Customer Success was treated as an all-purpose response for a variety of negative customer impacts like missed sales expectations, a bad product fit, or was used to compensate for poor support experiences.

Customer Success 107

Customer Success Onboarding CRM Organization 107

Nutshell

APRIL 17, 2020

Featuring live presentations from some of the brightest minds in sales, marketing, and customer retention, the event was a massive step forward from the first BOUNDLESS show back in February 2019 , both in terms of production value and attendance. I was the chat moderator during the event. JACK VIRAG, CONTENT MARKETING ASSOCIATE. “I

Decision-making 126

Decision-making Media Meetings Internet 126

SmartKarrot

NOVEMBER 2, 2020

For each mask that is purchased, we will donate one face mask to nonprofits supporting those on the front lines. We include Spotify playlists that our team has put together filled with some of our favorite feel-good dance music. Ensure that a customer support personnel is available to swoop in when the customer needs help.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

Hubspot Sales

DECEMBER 8, 2020

In one click, you can start chatting with a prospect via VoIP or desk phone — either way, your phone number will appear as the caller ID when you call prospects. Reps also benefit from Kixie’s click-to-call, call recording, voicemail drop, live coaching, and reporting capabilities. RingCentral. CircleLoop.

CRM 117

CRM Sales Software Software 117