article thumbnail

Book review: Coaching skills: A handbook by Jenny Rogers

Red Star Kim

It was first published in 2004 and this second edition is from 2008. She ran management development and leadership programmes at the BBC before founding a leading coaching consultancy. So here is a book review of Coaching skills: A handbook by Jenny Rogers. About the author. being non-judgemental and avoiding assumptions).

article thumbnail

3 CRM Models and How They Improve Customer Profitability

Insightly

The Peppers & Rogers Group established the IDIC CRM model in 2004. When customers know you understand them on a personal level via communications and content, they’re more likely to feel an emotional connection, make purchases and remain loyal to your brand. . Below is a detailed overview of each. . IDIC CRM Model.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

20 Strategic Planning Models to Consider

ClearPoint Strategy

A strategy map is a visual tool designed to clearly communicate a strategic plan and achieve high-level business goals. The framework outlines the “Baldrige Criteria For Performance Excellence,” where organizations must demonstrate achievement and improvement to an independent board of examiners in these seven areas: Leadership.

article thumbnail

How to Write an Article Outline (For Thought Leaders)

Liston Witherill

But Expert B is an exceptional writer, and can communicate what she knows better than any other expert in the field. My one sentence for this article is: How to outline a thought leadership article that also ranks in search. Expert A is the most talented in the world at their craft. An article outlining process.

article thumbnail

How can a podcast help an agency’s new business strategy?, with Nathan Anibaba

Account Management Skills

Until by accident Kingpin Communications a really big B2B tech agency in London said yes, completely accidentally, he thought he was saying yes to something else. And my background is content marketing and thought leadership. But back to like 2004/ 2005 people were, Kara Swisher and people like that were podcasting. Jenny 10:10.