Red Star Kim

DECEMBER 7, 2023

NLP “big ideas” The map is not the territory (it is a representation) Mind and body inevitably and inescapably affect each other You choose your response to any stimulus People are not their behaviours Resistance indicates a lack of rapport Meaning operates context dependently The one who sets the frame controls the communication We cannot NOT communicate (..)

Emotional Intelligence 130

Emotional Intelligence Publishing Communication Negotiation 130

Red Star Kim

JANUARY 22, 2024

She touches on the three pillars of persuasion ( Influence and persuasion skills with Aristotle and Knights and Dinosaurs (kimtasso.com). She urges you to shift from outcome orientation to a process orientation (which is the opposite of what is advocated in change management programmes).

Value Proposition 130

Value Proposition Emotional Intelligence Sales e-Learning 130

Red Star Kim

DECEMBER 5, 2023

| Microsoft Dynamics 365 CRM Software | Infor CRM SLX (In 2014, Infor acquired Saleslogix from Sage) What is Intapp CRM? Another delegate suggested using monday.com | A new way of working to integrate all action lists and help avoid being overwhelmed by so many tasks. Sometimes marketing and sales system are not integrated.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130