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8 KPIs Every Sales Manager Should Measure in 2018

Hubspot Sales

Client Acquisition Rates. Existing Client Engagement. Client Acquisition Rates. Another commonly used measurement is rate of client acquisition. KPIs for Sales Managers. New Leads/Opportunities. Sales Volume by Location. Competitor Pricing. Employee Satisfaction. Upsell/Cross-Sell Rates.

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Book review: Influential Internal Communication by Jenni Field

Red Star Kim

The role of community, gossip and belief are touched on and there’s reference to Dunbar’s Law (see Client relationship management (CRM) – how many close social (kimtasso.com) ). Chapter 8 is on “applying the model and making it work for the long term” with a focus on teams, mergers and acquisitions and growth.

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PM Conference Report 2022: Strategy implementation, Employer Value Propositions (EVP), Storytelling and Client Feedback

Red Star Kim

With introductory neuroscience lessons (“sensing, meaning, action”) and illustrations of cognitive bias, there was a fantastic example showing how a role play story was used instead of a pitch to win an acquisitive media client using an inciting incident and escalation. Professional Marketing Conference 2017 (kimtasso.com).

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Marketing technology system review – Clean contact data with Cirrom

Red Star Kim

Client Relationship Management (CRM) systems are the foundation upon which the success of professional services firms’ marketing relies. (Although HubSpot has suggested the figure is closer to 22% with data from 2013-14 Database Decay Simulation (hubspot.com) ). Data is the lifeblood of both traditional and digital marketing.

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Revegy Reimagines Collaboration and Whitespace Mapping

SBI

Using Contacts+ data, users can identify colleagues with more established relationships and request valuable introductions to targeted key stakeholders. Contacts+ is a unique intelligence feature that allows users to assess their client relationships and make faster, more strategic connections,” explains Anne Kimsey, VP of Product Management.

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How to systemise account management in your agency, with Alex Raymond

Account Management Skills

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.