Strategic Account Management Association

AUGUST 6, 2021

Form an organizational capability around co-creating products and solutions with our customers Redesign our philosophy around our customers’ needs Make a positive business impact on our customers’ operations Ingrain a deeply customer-centric vision and mission for sales. Embarking on a Three-Tiered Change Initiative.

Supply Chain 520

Supply Chain Logistics Co-Creation e-Learning 520

Hubspot Sales

FEBRUARY 15, 2019

And whether we're instant messaging a co-worker or chatting with customer support on our favorite website, we often get a response almost instantly. Plus, many live chat software options integrate with CRM databases , and contact data and transcripts can be aggregated. Price : Live chat is included with the Free HubSpot CRM.

Software 135

Software Software Co-Creation CRM 135

Red Star Kim

JUNE 15, 2023

no-data-entry CRM; relationship intelligence (ERM); revenue operations system; automatic capture of emails, meetings and referrals). The OnePlace legal client relationship management system was acquired by InTapp in 2019. How should firms identify their strategic accounts? It stopped using the OnePlace name in February 2023.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Showpad

OCTOBER 9, 2020

Showpad Co-founder and President, Louis Jonckheere, spoke about creating an easy B2B customer experience. . Customer knowledge lives in your CRM systems, surveys, meeting notes, market research and excel sheets. We’re making the course creation experience significantly easier. We’ve got you covered.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Most companies will have invested in some form of CRM or another. We did it in 2018, 2019 took a break in 2020 for obvious reasons.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Mercuri International

MAY 23, 2023

Using AI tools to crawl CRM systems and other customer data for predictive patterns. Fostering co-creation and innovation using AI. Even the developers of AI are often not 100% sure of the mechanics of their creations. AI-powered coaching recommendations based on internal and external data. Social listening.

Artificial Intelligence 52

Artificial Intelligence Value Proposition Account Management Co-Creation 52

SBI

JULY 21, 2021

“The point of engagement for sales reps has shifted away from Salesforce because the experience for account executives fundamentally does not fit into how sales reps work,” said Pouyan Salehi, co-founder and CEO of Scratchpad. To learn more, visit Scratchpad.com. Media Contact.

Co-Creation 33

Co-Creation Innovation Leadership Media 33