2019, Communication and Emotional Intelligence

Top six leadership qualities?

Red Star Kim

JULY 3, 2023

Personally, I think emotional intelligence (EQ) – particularly self-awareness – and the art of communication to promote collaboration should be in the list. In this rapidly changing world, what would you consider the essential leadership qualities? The post Top six leadership qualities? appeared first on Kim Tasso.

Leadership

Leadership Emotional Intelligence Digital Transformation Communication

Research update on the most in-demand soft skills

Red Star Kim

MAY 2, 2023

Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ). But since 2007 companies advertising C-suite openings have increasingly emphasised the importance of social skills and de-emphasised operational expertise.

Emotional Intelligence

Emotional Intelligence Leadership Decision-making Publishing

Private client management and marketing: Business plans, recruitment, assessments and automation (Nov 2023)

Red Star Kim

NOVEMBER 13, 2023

An important assessment that I use a lot is for Emotional Intelligence (EQ). EQ covers a lot of the important abilities people need to support good communications and relationships. Furthermore, whereas personality is fairly fixed we can improve our emotional intelligence. kimtasso.com). kimtasso.com).

Business Planning

Business Planning Emotional Intelligence Marketing Management

Future Marketing and Business Development Manager: Connections, Collaboration, Context, Creativity, Cause and Continuous learning

Red Star Kim

DECEMBER 12, 2023

Delegates represented a variety of roles – many were MBD generalists covering a range of activities (planning, marketing communications, client listening, account management, campaigns, pitches etc). Others specialised in subjects such as events and internal communications.

Marketing

Marketing Emotional Intelligence Management Leadership

Achieve more engagement and buy-in: Relationships, Plan, Expectations, Benefits, Persuasion and Training

Red Star Kim

MARCH 1, 2024

This is challenging as everyone is time poor and most communications are digital. And we know that face-to-face communication is most effective in building relationships. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). This way we build mutual understanding and empathy.

Stakeholders

Stakeholders Decision-making Emotional Intelligence Communication

Book review – Can we start again? The patterns of NLP applied to business interactions by Daryll Scott

Red Star Kim

DECEMBER 7, 2023

Non-Verbal Communication (NVC) – the basics (Video) (kimtasso.com) Rapport and communication The bulk of the book is in chapters covering making a connection with a focus on rapport development.

Emotional Intelligence

Emotional Intelligence Publishing Communication Negotiation

Telephone call challenges: Emotions, data, selling and follow up

Red Star Kim

OCTOBER 19, 2023

14% Responding better to telephone enquiries (and conversion) 43% Improving client service on the telephone 14% Building relationships on the telephone 29% Using the telephone to reach people proactively (initiate sales conversations) How would you assess your emotional intelligence?

Emotional Intelligence

Emotional Intelligence Value Proposition Decision-making Digitalization

Referrer Management – Capacity and Capability

Red Star Kim

OCTOBER 16, 2023

Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) Change management book – Switch (Chip & Dan Heath) (kimtasso.com) Education and internal communications People experience anxiety and fear when they are uncertain. Ask them to provide coaching and mentoring support to the next generation.

Management

Management Emotional Intelligence Onboarding Communication

Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

FEBRUARY 15, 2024

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

Facilitation

Facilitation Decision-making Emotional Intelligence Acquisition

22 tips on being a persuasive writer in professional services

Red Star Kim

AUGUST 14, 2023

An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). How can I improve my cross cultural communication (kimtasso.com) Curiosity Humans are curious. Show them by evoking emotions. Stories were the original form of communication – before writing existed. Show them with evidence.

Artificial Intelligence

Artificial Intelligence Value Proposition Media Emotional Intelligence

Book review: How to do the work (recognise your patterns, heal from your past and create your self) by Dr Nicole LePera

Red Star Kim

DECEMBER 15, 2023

We require communication to survive”. This sense of safety is passed onto others in a process called co-regulation (see Emotional contagion, delegation, coaching and team meetings (kimtasso.com) ). There’s guidance for parents on how to help children recognise and name emotions and to model stress tolerance.

Emotional Intelligence

Emotional Intelligence Meetings Communication Leadership

Why are questions so important? (Questioning skills)

Red Star Kim

FEBRUARY 21, 2024

When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new. For example, when we first meet at a networking event.

Negotiation

Negotiation Value Proposition Emotional Intelligence Decision-making

Proactive marketing and business development executives – CRM, internal engagement and career insights

Red Star Kim

DECEMBER 5, 2023

Four themes in the art of selling – Integrating marketing and sales (kimtasso.com) A creative exercise on engagement generated some interesting metaphors – for example, a brick wall suggesting a lack of communication, a carrot considering motivation and a Leonardo di Caprio shrug suggesting indifference.

CRM

CRM Marketing Interpersonal Skills Client Relationships

Selling challenges in professional services: Sales processes and skills

Red Star Kim

NOVEMBER 1, 2023

Digital environment – Where people buy people, the challenge of forging strong personal relationships becomes more acute when most communications are managed through digital channels. This has changed the sales process fundamentally in many environments.

Key Account Management

Key Account Management Account Management Value Proposition Client Relationships

What is Socratic questioning? (Questioning skills)

Red Star Kim

FEBRUARY 22, 2024

(Video) (kimtasso.com) July 2021 Never split the difference: Negotiating by Chris Voss (kimtasso.com) May 2021 Book review – Persuasion: The art of influencing people by James Borg (kimtasso.com) March 2021 Active Listening (Video) (kimtasso.com) November 2020 Selling Basics – Detectives and DMUs (Video) (kimtasso.com) October 2020 Soft skills – (..)

Negotiation

Negotiation Facilitation Emotional Intelligence Sales

Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

APRIL 24, 2023

Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) Two thirds felt their personality was mostly dog and a third mostly cat.

Emotional Intelligence

Emotional Intelligence Financial Services Decision-making Digitalization

Learning & Development Update: Lean Learning and learning trends

Red Star Kim

OCTOBER 10, 2023

Strategies – Lean Learning In October 2019 Where Companies Go Wrong with Learning and Development (hbr.org) the use of lean learning was recommended. For those involved in training and coaching, here are some current learning and development themes. Learning & Development Update: Lean Learning and learning trends.

Artificial Intelligence

Artificial Intelligence Emotional Intelligence Decision-making Digitalization

Book review: Sales Mind – 48 tools to help you sell by Helen Kensett

Red Star Kim

JANUARY 22, 2024

They are organised into sections: The seller mind shift To see To think: Synthesising your sell To think: Communicating your sell To improve Closing the sale Selling skills The author considers the difference between using our innate natural selling skills compared to learned techniques. How it is better than competitors?

Value Proposition

Value Proposition Emotional Intelligence Sales e-Learning

Book review: Neuroscience for learning and development by Stella Collins

Red Star Kim

SEPTEMBER 5, 2023

The 2019 second edition of this book (subtitled “How to apply neuroscience and psychology for improved learning and training” ) provides fascinating insight and practical ideas to incorporate neuroscience into learning and development initiatives. There’s information about Howard Gardener’ multiple intelligences and emotional intelligence.

Facilitation

Facilitation e-Learning Emotional Intelligence Key Account Management

Preparing M&BD professionals for the future – learning, skills and knowledge transfer

Red Star Kim

OCTOBER 13, 2023

Particularly to equip M&BD teams with the skills needed to add strategic value : Strong technical capabilities Ability to develop strong relationships with key stakeholders Detailed knowledge of the business Advanced communication skills Inquisitive and commercial mindset Ability to influence Emotional intelligence Strategic and lateral thinker (..)

Supply Chain

Supply Chain Emotional Intelligence Construction Innovation

Leadership, emotional intelligence and teams in change management

Red Star Kim

JANUARY 28, 2024

Leadership, emotional intelligence and teams in change management. Winning their hearts – and emotional commitment – is tougher. Research on leadership and emotional intelligence (EQ) (kimtasso.com). We welcomed delegates from legal, accountancy and financial services firms.

Emotional Intelligence

Emotional Intelligence Leadership Management Facilitation

Legal marketing case studies – Law firm media relations and integrated campaigns (Kysen)

Red Star Kim

DECEMBER 19, 2023

A press campaign coincided with a Vario networking and training event – including emotional intelligence coaching for dealing with clients – supporting the idea that the work was not easy to replicate with AI solutions. The campaign was part of an exciting project 7BR announced in 2022.

Media

Media Insurance Marketing Emotional Intelligence

Soft skills for tough barristers (Reflection, Self-Coaching, Change, EQ, Awareness, Goal-setting, Communications) Counsel Magazine

Red Star Kim

JANUARY 23, 2023

January 2023 | COUNSEL | The Magazine of the Bar of England and Wales (counselmagazine.co.uk) Soft skills for tough barristers (Reflection, Self-Coaching, Change, EQ, Awareness, Goal-setting, Communications). The seasonal break allows time to step back and reflect on what you’ve achieved and where you’re heading.

Emotional Intelligence

Emotional Intelligence Communication Digitalization Publishing

Strategic Accounts Today

Top six leadership qualities?

Research update on the most in-demand soft skills

Trending Sources

Private client management and marketing: Business plans, recruitment, assessments and automation (Nov 2023)

Future Marketing and Business Development Manager: Connections, Collaboration, Context, Creativity, Cause and Continuous learning

Achieve more engagement and buy-in: Relationships, Plan, Expectations, Benefits, Persuasion and Training

Book review – Can we start again? The patterns of NLP applied to business interactions by Daryll Scott

Telephone call challenges: Emotions, data, selling and follow up

Referrer Management – Capacity and Capability

Coaching and Consulting – People and Problem-Solving skills

22 tips on being a persuasive writer in professional services

Book review: How to do the work (recognise your patterns, heal from your past and create your self) by Dr Nicole LePera

Why are questions so important? (Questioning skills)

Proactive marketing and business development executives – CRM, internal engagement and career insights

Selling challenges in professional services: Sales processes and skills

What is Socratic questioning? (Questioning skills)

Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Learning & Development Update: Lean Learning and learning trends

Book review: Sales Mind – 48 tools to help you sell by Helen Kensett

Book review: Neuroscience for learning and development by Stella Collins

Preparing M&BD professionals for the future – learning, skills and knowledge transfer

Leadership, emotional intelligence and teams in change management

Legal marketing case studies – Law firm media relations and integrated campaigns (Kysen)

Soft skills for tough barristers (Reflection, Self-Coaching, Change, EQ, Awareness, Goal-setting, Communications) Counsel Magazine

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