Red Star Kim

FEBRUARY 15, 2024

Persuasion is presenting a case in such a way as to sway the opinion of others, make people believe certain information, or motivate a decision.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Zendesk

MAY 26, 2021

When customer service teams master their more direct objectives, they help the organization to meet more cross-functional objectives, including: Improving customer retention: According to our research with ESG , companies that prioritize customer service are more than six times more likely to exceed their customer retention goals.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

QYMATIX

AUGUST 31, 2021

bvik), almost all decision-makers (95%) are open to both new technologies and their organization’s digital transformation, even after the crisis. And there is an exciting experiment from 2020 on this very subject. The aim was to train salespeople and improve their professional skills. Are you too? Xueming Luo et.

Artificial Intelligence 40

Artificial Intelligence B2B Interpersonal Skills Sales 40

Hubspot Sales

APRIL 25, 2023

Claire’s approach shows that a consultant’s core skills include analytical and problem-solving abilities, research and data gathering, communication and presentation skills, and interpersonal skills to relate with clients. In 2020, 359 McKinsey alums ran $1 billion plus companies across the world.

Healthcare 92

Healthcare Insurance Shareholders Interpersonal Skills 92

Zendesk

APRIL 26, 2021

With tools like Slack and Zoom within their workspace, agents can seamlessly collaborate inside and outside the CX organization, whether they’re in the office or working from a beach in Hawaii. Nearly a third of customers messaged a company for the first time in 2020, and 74 percent say they will continue to do so. Product knowledge.

Interpersonal Skills 98

Interpersonal Skills Software Software Remote Working 98