Mercuri International

SEPTEMBER 30, 2022

“In three years, 54% of company employees will need significant retraining of their skills“. That’s what emerged from the World Economic Forum 2020 1. A significant truth that reveals how skill gaps are a factor not to be underestimated. Sales and skill gaps. 1 World Economic Forum (2020). References.

Interpersonal Skills 52

Interpersonal Skills Negotiation e-Learning Digitalization 52

Red Star Kim

SEPTEMBER 29, 2023

Qualities sought in NEDs included: financial literacy, tech literacy, ESG knowledge, change management experience, people literacy, interpersonal skills, team collaboration, consensus-building, intellectual capacity, integrity and independent-minded. Experience in stakeholder management and funding is also desirable.

Meetings 130

Meetings Government Management Finance 130

Red Star Kim

DECEMBER 5, 2023

New CIM professional marketing qualifications – 2020 (kimtasso.com) Be proactive – Recognise the need to move away from simply responding to requests and providing a service.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Red Star Kim

NOVEMBER 1, 2023

0% Focus/targeting 0% Awareness/interpersonal skills 33% Sales process/methodology 67% Discipline and motivation What do you use to help fee-earners research sales prospects?

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

FEBRUARY 15, 2024

8% Achieving consensus/buy in 8% Managing disagreement between partners/teams 25% Dealing with fixed views 17% Managing involvement from other functions 8% Being confident of the outcome/results 17% Justifying the investment 17% Discussing implementation and evaluation criteria Related coaching and consulting posts Learning & Development Update: (..)

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

DECEMBER 7, 2023

– Kim Tasso July 2012 Conversation skills book review 3: Conversational intelligence (kimtasso.com) May 2023 An introduction to presentation skills – Easy as ABC (Video) (kimtasso.com) March 2022 Non-Verbal Communication (NVC) – the basics (Video) (kimtasso.com) August 2021 Dealing with resistance to change (kimtasso.com) March 2021 Book review: (..)

Emotional Intelligence 130

Emotional Intelligence Publishing Communication Negotiation 130

Zendesk

MAY 26, 2021

Technical skills are important, but soft skills matter, too. Here are the top customer service skills your customer service representatives need: Language and tone. Interpersonal skills. Collaboration skills. Interpersonal skills. Clear, effective communication with strong interpersonal skills.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105