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Soft skills revisited – with a leadership perspective

Red Star Kim

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. The shift to remote working during lockdown drove the need to develop several new soft skills. In fact, these ‘soft skills’ have come to the fore in part because of law’s technological revolution.

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Book review – Can we start again? The patterns of NLP applied to business interactions by Daryll Scott

Red Star Kim

kimtasso.com) January 2014 The post Book review – Can we start again? The patterns of NLP applied to business interactions by Daryll Scott appeared first on Kim Tasso.

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Selling challenges in professional services: Sales processes and skills

Red Star Kim

Sales skills There are numerous inventories of what selling skills and qualities are needed. 0% Focus/targeting 0% Awareness/interpersonal skills 33% Sales process/methodology 67% Discipline and motivation What do you use to help fee-earners research sales prospects?

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Proactive marketing and business development executives – CRM, internal engagement and career insights

Red Star Kim

New CIM professional marketing qualifications – 2020 (kimtasso.com) Be proactive – Recognise the need to move away from simply responding to requests and providing a service. And it is hard to argue with evidence of client sentiment or competitor action.

CRM 130
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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

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Book review: Sales Mind – 48 tools to help you sell by Helen Kensett

Red Star Kim

She touches on the three pillars of persuasion ( Influence and persuasion skills with Aristotle and Knights and Dinosaurs (kimtasso.com).

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The most important customer service skills for 2021

Zendesk

Nearly a third of customers messaged a company for the first time in 2020, and 74 percent say they will continue to do so. Part of that requires interpersonal skills and emotional intelligence. Interactions with automated bots jumped 81 percent in 2020. Remote work skills. Relationship building.