Apptivo

APRIL 17, 2023

To wrap up In the last several years there has been a rise in the overall digitization of working and living, which has led to a rise in cybersecurity issues as well. Any organization operating in the contemporary era, regardless of its size, is facing significant cyber-threat risk. How can customer data protection be done?

Cybersecurity 52

Cybersecurity Government eCommerce Digitalization 52

Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. As AI becomes more prominent in products, services, and everyday life, organizations should establish policies to ensure they use AI properly.

Computers and Electronics 52

Computers and Electronics Artificial Intelligence Prioritization Customer Experience 52

Envisio

AUGUST 14, 2023

This also doubles as, “Identify the stakeholders involved.” This data could include surveys, reports, existing databases, national datasets, or information collected from various departments within your local government organization. Is this an internal KPI? Or does this particular performance measure concern the community?

Government 52

Government Energy and Utilities Cybersecurity Insurance 52

Zendesk

JANUARY 18, 2024

83% of CX leaders say data protection and cybersecurity are top priorities in their customer service strategies. From identity theft to software vulnerabilities, here are six data privacy concerns your organization should know about. This also applies to your organization’s cybersecurity. Zendesk CX Trends Report 2024 4.

Cybersecurity 52

Cybersecurity Prioritization Software Software 52