Arpedio

JUNE 1, 2023

Key Takeaways From SAMA 2023 Annual Conference ← Back to blog Once again, The Strategic Account Management Association (SAMA) brought together sales and strategic account management professionals from around the globe for their annual conference. Leaders are the creators or corporate culture. We need to set the example.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

DemandFarm

MAY 12, 2023

This stream is also the biggest contributor for the account growth. Each type of revenue stream requires different teams and different aspects of sales and marketing to be prioritized. Renewal Revenue Platform Sales Tools for Renewal Revenue The sales approach to increasing renewal revenue involves prioritizing customer success.

B2B 52

B2B Key Account Management Account Management Manufacturing 52

Openview

SEPTEMBER 17, 2018

A CEB Gartner study completely contradicts what has been conventional wisdom in SaaS, that strong customer service is a critical part of a sales team’s ability to not just retain clients but grow and accelerate account revenue. It is therefore necessary to prioritize your stable of customers and know who to focus on.

Sales 76

Sales Profitability Account Management Prioritization 76

Janek Performance Group: Account Planning

JULY 25, 2023

As such, they often prioritize new accounts. Here, 72 percent of respondents said that account planning increased their understanding of their clients’ business. However, it’s easy to take established accounts for granted. Time management is another challenge. This is especially true with larger accounts.

Account Planning 52

Account Planning Prioritization Decision-making Organization 52

SmartKarrot

OCTOBER 13, 2022

Who owns an organization’s expansion revenue/expansion transformation – customer success teams or account management teams? Customer success, sales, and expansion/account management are typically the three departments and personas within a SaaS company that own and handle customer revenue expansion.

Account Management 10

Account Management Customer Success Management Negotiation 10

Janek Performance Group: Account Planning

OCTOBER 25, 2023

Plus, with account planning, 74 percent see increased win rates. However, according to Gartner , 51 percent of sales leaders agree account management channels fall short. They do not meet cross-selling and account growth targets. Clearly, sales organizations need to improve account planning.

Account Planning 52

Account Planning Decision-making Communication B2B 52

ProlifIQ

AUGUST 17, 2023

According to Gartner, companies that prioritize customer retention and expansion can achieve up to 95% higher profits compared to those that focus solely on acquisition. Account planning will lead to new opportunities and eventually account growth.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

OCTOBER 1, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function. Net Promoter Scores).

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

JANUARY 13, 2022

Partner with the sales team to maximize their win rate and help to identify areas for account growth within existing accounts. Develop best practices for new customer onboarding and customer growth to ensure ongoing customer success. Be outcome-oriented and metric-driven in your approach to making customers successful.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

FEBRUARY 4, 2021

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

OCTOBER 17, 2022

This research often involves upselling opportunities , growth spectrums, and demand forecasts. Account mining can help your business identify, recognize and expedite potential areas of account growth, future account projections, and much more. Competitor analysis can help empower short-term and long-term success.

Account Strategy 10

Account Strategy Account Management Digital Transformation Profitability 10

SmartKarrot

OCTOBER 12, 2022

Increased revenue from current accounts is referred to as account expansion. Account managers do this by cross-selling or upselling more products to existing customers. To prevent churn or the gradual loss of customers, account managers must strive to deliver excellent service and guarantee buyer success.

B2B 10

B2B Onboarding Customer Success B2C 10