article thumbnail

Five Skills to Develop a Customer Driven Sales Team

Sales Readiness Group

What this statement conveys is that company philosophy is one where the traditional org chart is inverted so that customers are at the top of the pyramid and customer-facing employees are empowered to meet, and hopefully exceed customer expectations.

article thumbnail

Key Takeaways From SAMA 2023 Annual Conference

Arpedio

We were treated to an abundance of captivating keynote speeches and 200+ sessions that delved headfirst into the theme of this year’s Annual Conference: “ Evolving to meet the challenge in an ever-changing SAM environment “ And it’s safe to say we truly got our money’s worth! We need to set the example.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Account Management vs Customer Success Explained

Arpedio

Their duties extend from strategic account planning , which involves crafting tailored solutions that resonate with the client’s specific challenges and ambitions, to actively seeking opportunities for account growth through cross-selling or upselling.

article thumbnail

5 Tips to Build Stronger Relationships in Account Planning

Janek Performance Group: Account Planning

However, according to Gartner , 51 percent of sales leaders agree account management channels fall short. They do not meet cross-selling and account growth targets. This leaves only 28 percent who say they meet their targets. Clearly, sales organizations need to improve account planning.

article thumbnail

Jan 27 – Customer Success Jobs

SmartKarrot

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Identify opportunities for account growth within your managed accounts.

article thumbnail

Enterprise Account Management: Crafting the Perfect Playbook for Large-Scale Clients

SmartKarrot

It provides your team with the guidance and ‘how-to’ on nurturing the relationships and managing the multiple moving parts in an account. Designing an Effective Playbook for Large-Scale Clients Developing an effective playbook for managing large-scale clients helps in driving consistent account growth and sentiment.

article thumbnail

Jul 17 – Customer Success Jobs

SmartKarrot

Your work should lead to increased value, retention, and customer satisfaction for their clients. Apply here: [link] Role: Customer Success Manager Location: San Mateo, US Organization: Engagio Engagio is looking for a CSM who can own the product adoption and customer value.