Strategic Account Management Association

SEPTEMBER 13, 2021

Ensure you are structured to capture customer expectations/needs, and deliver results through a shared success plan. # 2: Reset your shared success plan. A shared success plan is one of the most important tools in the strategic account management toolbox. – SAMA.

Co-Creation 520

Co-Creation Suppliers Management Supply Chain 520

SmartKarrot

NOVEMBER 28, 2022

Role: Customer Success Manager Location: New York, United States (On-site) Organization: Talon.One As a Customer Success Manager, you will delight customers with continual support and proactive suggestions making their business more successful. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Brainstorming Stakeholders Account Management 19

SmartKarrot

DECEMBER 6, 2022

Role: Director, Customer Success Location: Open Hall, NL, Canada Organization: Security Compass As a Director, Customer Success, you will hire, coach, and develop a high-performing CS team to drive adoption, health, and retention. Including setting up jobs and managing applicant flow. Apply here: [link].

Customer Success 19

Customer Success Brainstorming Onboarding Government 19

SmartKarrot

OCTOBER 21, 2022

Role: Director, Customer Success Location: Foster City, CA, US Organization: PTC As a Director of Customer Success, you will recruit and retain top industry and customer success talent. Act as a thought leader within the customer community. Drive improvements in customer satisfaction across channels.

Customer Success 19

Customer Success Brainstorming Finance Customer Experience 19

SmartKarrot

MAY 12, 2023

Key Account Management (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. This article will discuss the top 6 Key Account Management skillsets that are crucial for driving business success.

Key Account Management 10

Key Account Management Account Management Management Interpersonal Skills 10

SmartKarrot

MAY 27, 2021

Every business has realized the importance of an outcome-based selling for customer success. A joint success plan is but a means to do it. A joint success plan is a means to the end of customer success based on value. Customer success is a practice that helps companies achieve recurring revenue.

Customer Success 10

Customer Success Value Proposition Stakeholders Brainstorming 10

SmartKarrot

MAY 12, 2022

When choosing a customer engagement manager, you need to keep certain interview questions in mind. There are certain must-have qualities for a customer engagement manager like communication skills, management skills, interpersonal skills, and relevant experience in customer success.

Management 10

Management Interpersonal Skills Account Management Brainstorming 10