SmartKarrot

OCTOBER 28, 2022

What is Strategic Account Management? This approach is called strategic account management for enterprises (also known as key account management). The Responsibility of Strategic Account Manager. Strategic account management’s primary premise is to start small and expand over time.

Account Management 10

Account Management Management Key Account Management Decision-making 10

SmartKarrot

JUNE 11, 2020

An account management software is basically a customer relationship management (CRM) that’s fast gaining popularity as the tool that helps big and small businesses organize their sales by dividing them sector-wise. Which is where account management software tools come into play. . Source: Grandviewresearch.

Account Management 10

Account Management Software Software Management 10

Arpedio

MAY 23, 2023

It can be provided by internal sales managers or external sales coaches who are experienced in sales and possess coaching expertise. Enhances Customer Relationships : Sales coaching can also help to build better relationships with customers. Start by centralizing your account and stakeholder data in Salesforce!

Sales 52

Sales Account Management Stakeholders CRM 52

SmartKarrot

OCTOBER 20, 2020

When it comes to the difference between customer success manager vs account manager, most of the companies mistake account manager as a traditional form of CSM. Customer success manager vs Account Manager. Customer success is one step ahead of Account management.

Account Management 10

Account Management Customer Success Management Negotiation 10

ProlifIQ

AUGUST 17, 2023

Nurturing Relationships for Long-Term Loyalty: Customer loyalty is a cornerstone of the land and expand strategy. Building strong relationships through personalized interactions, proactive customer support, and attentive account management fosters loyalty, reducing the risk of churn and increasing the likelihood of expansion.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

OCTOBER 18, 2022

Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects. Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted.

Customer Success 19

Customer Success Facilitation Client Onboarding Onboarding 19

SmartKarrot

MAY 23, 2022

Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates.

Customer Success 19

Customer Success Account Management Onboarding Finance 19

Arpedio

FEBRUARY 15, 2024

It sets the stage for a positive customer experience by laying the groundwork for trust, credibility, and value perception. By focusing on the pre-sales phase, businesses can effectively influence and shape the customer’s perception of their products or services, thereby increasing the likelihood of successful conversions.

Sales 52

Sales Decision-making Customer Experience Value Proposition 52

SmartKarrot

NOVEMBER 23, 2021

Apply here: [link] Role: Director, Customer Success Location: Reston, VA, US Organization: SOC Telemed As a Director of Customer Success, you will own the overall customer experience in your assigned territory and manage the customer relationship post-implementation.

Customer Success 19

Customer Success Onboarding Facilitation Stakeholders 19

SmartKarrot

AUGUST 18, 2022

Quantify business impact of using OfferFit and communicate out to customers regularly. Become a trusted customer advisor. Understand customer business context and pain, and facilitate the strategic mapping of OfferFit value to identify potential upsell opportunities.

Customer Success 19

Customer Success Facilitation Advertising Customer Experience 19

SmartKarrot

NOVEMBER 2, 2021

Track critical customer success metrics and KPI’s then use this data to coach the team, improve processes, and drive decision-making for the business. Perform any escalation calls for at-risk customers. Own the customer experience and work to exceed their expectations. Apply here: [link].

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

OCTOBER 11, 2022

Make suggestions for what CS platforms are needed in addition to Hubspot (if any) to optimize the customer experience. Work closely with Creator IQ’s Sales, Enablement, Customer Support, and Product teams to ensure successful customer onboarding and launch of contracted services.

Customer Success 19

Customer Success Stakeholders Leadership Facilitation 19

SmartKarrot

AUGUST 23, 2021

Maintain high customer retention and recurring revenue retention rates. Manage customer satisfaction ensuring an exceptional customer experience and reference ability. Ensure a successful and robust onboarding experience for all new customers. Execute consulting projects with customers.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

SmartKarrot

JUNE 29, 2021

Work cross-functionally within DocMatter to drive customer success and continually work to improve customer experience. Lead, develop, and grow teams of high-performing Partnership Account Managers, Strategic Account Managers, and Customer Success Managers.

Customer Success 10

Customer Success Facilitation Account Management Leadership 10

SmartKarrot

MARCH 29, 2021

Director/Vice President of SaaS Customer Success, you will be responsible for creating scalable customer success operational processes and services that optimize the customer experience and ensure that all clients receive immediate and ongoing value from their engagement with Resonate.

Customer Success 10

Customer Success Onboarding Finance Account Management 10

SmartKarrot

MARCH 8, 2022

With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. An Award-Winning Customer Success Professional, Asha Patel is known for leading teams and delivering strategic plans for improving the customer experience in a company.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

MARCH 2, 2023

serve as the focal point for planning and achieving renewals goals and deadlines for a number of our key accounts. Collaborate with partners, product experts, sales managers, and account managers to help you close more renewals.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

SmartKarrot

OCTOBER 29, 2020

Role: Director, Customer Success Location: Salt Lake City, UT, US Organization: OpenText In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Analyze customer data to improve customer experience and improve onboarding processes.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

JULY 28, 2021

Create best practices at scale to leverage Churnzero, Salesforce and other existing tools that will allow the business to better assess risk and opportunity as well as ensure a streamlined customer experience. Provide high-quality reporting and insights, and status of account health.

Customer Success 10

Customer Success Onboarding Finance Facilitation 10

SmartKarrot

JUNE 8, 2020

As a Customer Success Manager, you will be a critical part of their customer-facing team. Starting with customer onboarding, you will be responsible for aligning with customers on their business objectives and success criteria. Develop trusted relationships with customers to promote retention.

Customer Success 10

Customer Success Onboarding Stakeholders Account Management 10

SmartKarrot

MAY 20, 2021

Drive and scale a seamless customer onboarding process as we grow through seamless implementations and onboarding processes. Manage and mentor a high-performing team of customer success & implementation managers. Define, grow and manage customer success team, processes, and infrastructure.

Customer Success 10

Customer Success Value Proposition Stakeholders Onboarding 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Partner with Account Managers to facilitate successful renewals of customers.

Customer Success 10

Customer Success Facilitation Account Planning Customer Experience 10

SmartKarrot

JANUARY 15, 2021

Manage team development, cultivate individual talents, and build strong relationships that facilitate team success. Define and manage the onboarding, expansion, and retention strategy for the customers. Take ownership of new accounts and manage their onboarding. escalation issues and requests.

Customer Success 10

Customer Success Onboarding Account Planning Facilitation 10

SmartKarrot

JULY 21, 2020

Apply here: [link] Role: Customer Success Manager Location: Morrisville, NC, US Organization: inMotionNow Being a CSM, you will have to ensure customer satisfaction besides driving engagement, adoption, and delivering maximum value from the inMotion solution. Increase renewal rates and identify cross-sell/up-sell opportunities.

Customer Success 10

Customer Success Client Relationships Onboarding Account Growth 10

SmartKarrot

NOVEMBER 11, 2020

Also, when a client is muddled between an issue, it is generally an account manager whose responsibility is to get them out of the trouble and assist them with suitable solutions. It is their sole duty to develop and retain the customer’s account from any technical glitches. Onboarding Team Lead.

Customer Success 12

Customer Success Onboarding Account Development Customer Experience 12

SmartKarrot

JULY 1, 2020

The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

AUGUST 7, 2020

A Director of Customer Success is responsible for building and leading the customer success team. This team consists of various roles like Solution Architects, Customer Success Managers (CSM), and Account Managers. This results in loyalty and therefore long-term customer retention.

Customer Success 18

Customer Success Interpersonal Skills Customer Experience Facilitation 18

SmartKarrot

AUGUST 7, 2020

A Director of Customer Success is responsible for building and leading the customer success team. This team consists of various roles like Solution Architects, Customer Success Managers (CSM), and Account Managers. This results in loyalty and therefore long-term customer retention.

Customer Success 10

Customer Success Interpersonal Skills Customer Experience Facilitation 10

SBI

MARCH 22, 2018

PipelineDeals was built with salespeople and account managers in mind, and is designed to help them tackle their most important tasks. Our solution takes their activities and organizes them into a flexible, interactive tool that gives a broad look into potential and current customers. Lyamen: Salespeople have busy schedules.

Management 22

Management CRM Account Management Sales 22

SmartKarrot

JUNE 6, 2022

Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates.

Customer Success 3

Customer Success Onboarding Facilitation Software 3