SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Manage enhancement requests and work with the technical team to implement changes.

Customer Success 10

Customer Success Finance Investors Client Onboarding 10

SmartKarrot

APRIL 27, 2021

Role: AVP, Customer Success Location: Remote, United States Organization: League Inc. As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework. Develop a strong network of relationships among peers, partners, customers, and other key stakeholders.

Customer Success 10

Customer Success Account Management Stakeholders Finance 10

SmartKarrot

AUGUST 3, 2020

Role: Customer Success Manager Location: Seattle, WA, US Organization: Textio In this role, you’ll work closely with the customer success engineering team to measure progress and track and improve customer’s usage. You will be processing orders and invoicing customers. Apply here: [link].

Customer Success 10

Customer Success Finance Account Management CRM 10

SmartKarrot

MARCH 29, 2021

Director/Vice President, SaaS Customer Success Location: Reston, VA, US Organization: Resonate As a Sr. Working cross-functionally with other internal teams such as product, marketing, operations, and finance to ensure Resonate meets customers’ business objectives and expectations with Resonate’s products/solutions.

Customer Success 10

Customer Success Onboarding Finance Account Management 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

AUGUST 18, 2020

Role: Customer Success Manager Location: Remote, US Organization: Planview, Inc. In this role, you will have to build strong, trusted and influential relationships with strategic customers. You will have to create annual account plans to document and deliver both customer and Relativity goals for each specific customer.

Customer Success 10

Customer Success Finance Onboarding Facilitation 10

SmartKarrot

JULY 28, 2021

Role: VP, Customer Success Location: Remote, Chicago, IL, US Organization: Built In As a VP of Customer Success, you will be responsible for target attainment and overseeing strategies to achieve revenue goals. Provide high-quality reporting and insights, and status of account health.

Customer Success 10

Customer Success Onboarding Finance Facilitation 10

SmartKarrot

JUNE 24, 2020

Apply here: [link] Role: Customer Success Manager Location: Sherman Oaks, San Francisco, US Organization: ringDNA The mission of the CSM is to work closely with customers to discover their business needs and challenges and then coach them on the best ways to use ringDNA to solve them. Apply here: [link].

Customer Success 10

Customer Success Finance Account Management Organization 10

SmartKarrot

MAY 27, 2020

The account manager plays a pivotal role in any business. But over the course of time, the role has evolved with the rise of Software-as-a-Service (SaaS) companies. With this evolution, the role of a SaaS account manager has not been the same as that of an account executive.

Account Management 10

Account Management Management Account Planning Construction 10

SmartKarrot

JANUARY 6, 2021

Role: VP, Customer Success Location: Greater Minneapolis-St. Get alignment with ELT, Sales, Marketing, Product, and Finance around Customer Success strategy and execution. Work with the Sr Leadership team to establish executive relationships with the largest strategic accounts. Apply here: [link].

Customer Success 10

Customer Success Finance Account Development Stakeholders 10

SmartKarrot

DECEMBER 5, 2022

AI can improve customer success strategy rather than erasing the human component of it. In the upcoming decade, the human-machine collaboration will be crucial in deciding future economic success. . The traditional system provides historic data on your finances. Benefits of augmented intelligence in customer success.

Account Management 19

Account Management Customer Success Artificial Intelligence Management 19

SmartKarrot

APRIL 13, 2020

SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Customer Support. And the result is visible!

Software 19

Software Software Acquisition Innovation 19

SmartKarrot

JULY 7, 2023

It is important to understand that account white space analysis is not limited to any particular industry or a business of a particular size. And, it is also useful for businesses spanning various sectors including technology, healthcare, finance, agro-industries, etc. You might also like: Looking for Account Management Software?

Business Growth 10

Business Growth Account Management B2C Profitability 10

Zendesk

AUGUST 24, 2021

While B2C customers usually want assistance with simple issues—like getting a refund or replacing a broken item—B2B clients generally want help with bigger, more complex problems. For example, if a customer needs help troubleshooting an app, the customer service call is relatively straightforward.

B2B 98

B2B B2C Finance Communication 98

SmartKarrot

DECEMBER 8, 2022

Client partner is a relatively new position that has opened in the B2B SaaS (Software As A Service) world. The client partner is an employee of a firm or business who interacts with current and prospective clients and is solely focused on offering the highest level of customer service. Examples of client partners.

Customer Success 10

Customer Success Communication Account Management Management 10

Zendesk

AUGUST 24, 2021

While B2C customers usually want assistance with simple issues—like getting a refund or replacing a broken item—B2B clients generally want help with bigger, more complex problems. For example, if a customer needs help troubleshooting an app, the customer service call is relatively straightforward.

B2B 52

B2B B2C Finance Communication 52

Hubspot Sales

MAY 3, 2018

For instance, if you have a call with a client, your software will automatically send a personalized call confirmation reminder. Already, in many software companies, salespeople have a packed calendar that marketing booked for them by sharing a calendar link with MQLs.”. Matt Sunshine, managing partner, The Center for Sales Strategy.

Sales 141

Sales Artificial Intelligence Sales Training Account Management 141

Arpedio

APRIL 1, 2022

An era where sales and strategic account management are driven by intelligent, targeted prospecting in close collaboration with marketing. It’s a prerequisite for Account-Based Selling that a company come together as a unified entity. We clearly see a change towards the account-based focus in sales organizations.

Stakeholders 59

Stakeholders B2B Account Management Decision-making 59

Hubspot Sales

NOVEMBER 7, 2023

CRM, or customer relationship management, is a strategy companies use to track customer relationships from pre- to post-sale. A CRM system is software that stores information on client and prospect interactions with employees. 5 Benefits of CRMs Customer data management.

CRM 107

CRM Software Software Energy and Utilities 107

Hubspot Sales

JULY 1, 2019

A successful account-based approach requires cross-department coordination. Every team -- Sales, Sales Development, Marketing, Customer Success, Finance, Product, Engineering, and the C-suite -- must be aligned. Albro proposes we use “Account-Based Everything,” or ABE.

Stakeholders 84

Stakeholders Sales Finance Decision-making 84

SmartKarrot

JULY 21, 2020

Before I begin to delve into the subject line, ‘How to become a customer success manager’, I am going to share with you some statistics. The companies that prioritize the customer experience can generate up to 60% higher profits than those of their competitions. Now let us see what a customer success role looks like.

Customer Success 11

Customer Success Management Profitability Finance 11