Miller Heiman Group

FEBRUARY 21, 2019

Upper management often approaches sales leaders for on-the-spot evaluations of their sales reps, such as an open-ended question like, “Is this sales rep good?” Not only is the definition of “good” completely subjective, but these types of evaluations are sometimes used to inform key decisions about hiring, promotions and performance reviews.

Sales 62

Sales Global Accounts Finance Performance Review 62

Arpedio

FEBRUARY 15, 2024

Identifying Mobilizers can be challenging, as they may not always hold traditional leadership titles or occupy prominent roles within the hierarchy. Look for indicators such as participation in industry events, thought leadership activities, or initiatives aimed at driving innovation.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

Account Management Skills

JUNE 1, 2021

?. This episode’s for you if you have a difficult client situation to manage. At some point or other as an agency account manager, we have to manage difficult clients. I highly recommend Mark’s book, ‘Just Listen’, it really does include loads of tips for managing difficult clients.

Investors 52

Investors Account Management Performance Review Client Relationships 52

Account Management Skills

APRIL 27, 2021

This episode’s for you if you’re interested in managing other people. Maybe you’re in an account manager role now and you’re thinking that the next step up for you is going to be an account director role, where you’re going to be responsible for a team. ?. Welcome to Episode 28.

Account Management 52

Account Management Management Decision-making Leadership 52

Showpad

OCTOBER 9, 2020

Your salespeople, marketers, account managers, professional services specialists and customer success coaches all need to be able to deliver the best buyer experience. This is what she calls all in leadership. Additionally, sales managers completing inadequate performance reviews will only perpetuate a lazy culture. .

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

SmartKarrot

JUNE 10, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Inflection As a Director of Customer Success, you will lead, manage and supervise the Customer Success team, including both Customer Success Managers and Customer Success Associates.

Customer Success 10

Customer Success Onboarding Performance Review Prioritization 10

SmartKarrot

JULY 14, 2022

Oversee team culture building and performance management (e.g. team celebrations, PTO calendars, performance review cycles, etc.). Work closely with the VP, Customer Experience to manage the day-to-day and longer-term strategic needs of the CX team. Own on-boarding, account management, renewals and health KPIs.

Customer Success 3

Customer Success Customer Experience Performance Review Onboarding 3

Hubspot Sales

MAY 3, 2018

Lead generators and marketers will produce leads, project managers will do research and pre-sale activities, account executives will conduct discovery work, presentation, and deal closures, and account managers will implement what’s been sold -- all while providing the customer service.” Peter Caputa, CEO, Databox.

Sales 141

Sales Artificial Intelligence Sales Training Account Management 141