SmartKarrot

MARCH 29, 2022

Proactively and intentionally drive customer health including utilization and ROI across Grand Rounds services to meet customer expectations and contractual commitments. Lead and mentor a team of Engagement Managers while providing oversight to the team and client portfolio. Management of the change management process.

Customer Success 19

Customer Success Transportation Client Relationships Stakeholders 19

SmartKarrot

MARCH 25, 2022

Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education. Own the client relationships and provide tactical support for strategic accounts. Complete customer account plans while maintaining customer satisfaction ratings that meet company standards.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

SmartKarrot

NOVEMBER 16, 2022

You’ll build a long-term trust-based relationship, ensuring to develop and execute a strategic account plan that is aligned with the value of the client and company. Have a Growth Focus – setting a vision and associate plan for the development of a strong, growing, and profitable customer account.

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

APRIL 15, 2022

Partner closely with Manage, hire, develop and onboard a team of strategic account executives to serve the needs of the customers and business. Plan, schedule and oversee key client communication points. Understand the clients’ needs and business objectives and ensure Sopro delivers against them.

Customer Success 19

Customer Success Onboarding Negotiation Leadership 19

SmartKarrot

MARCH 29, 2023

To meet client expectations, collaborate with Fortanix stakeholders in sales, product, and engineering. Assistance with customer onboarding and training to encourage adoption. Create and carry out account plans with an emphasis on boosting product uptake and opening up new value channels.

Customer Success 15

Customer Success Stakeholders Onboarding Client Relationships 15

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. We chatted about: – the importance of having a client development plan.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

SEPTEMBER 3, 2021

Execute the onboarding and implementation of customer data, while ensuring milestones and timelines are achieved. Proactively address gaps in product adoption and work with customers in order to achieve account health. Work with customers to discover and understand their needs to help them develop a tailored Restocq onboarding process.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

DECEMBER 1, 2021

Lead and assist customer success team on how to communicate any challenges during the client relationship. Onboarding customers on the Socialive software and connecting their usage of the software with their specific business use cases. Prepare and lead strategic QBRs with enterprise-level customers. Apply here: [link].

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

SmartKarrot

JULY 21, 2020

Role: Senior Customer Success Manager Location: Atlanta, US Organization: Alfresco CSM plays a key role in creating a centre of excellence around the client experience that ensures strong client relationships and retention. Drive Customer Success, retention, foster account growth and promote advocacy within your customer base.

Customer Success 10

Customer Success Client Relationships Onboarding Account Growth 10

SmartKarrot

NOVEMBER 25, 2020

Lead the CSMs through the development and management of strategic account plans and business reviews that can be used to create internal and customer alignment with their desired outcomes. Develops and drives strategic plans to meet performance expectations and identifies expansion opportunities to drive growth within key accounts.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

Account Manager Tips

SEPTEMBER 29, 2020

What it does Arrangr is the fastest, easiest way to set up a meeting. It integrates with Google, Office and iCloud and creates an inbound scheduling page from which your clients can book time with you based on your current availability. Why you need it Key account managers attend a lot of meetings.

Key Account Management 130

Key Account Management Account Management Management Meetings 130

SmartKarrot

MAY 7, 2020

And since companies are increasingly realizing the benefits of appointing a dedicated resource to better serve their clients, the account manager career path is becoming one of the most sought after job roles in current times. How do you foster a good client relationship? How do you close a new client?

Account Management 10

Account Management Management Client Relationships Meetings 10

SmartKarrot

OCTOBER 6, 2022

Keeping this in mind, we have curated this exclusive guide that discusses account management, the job, and the resources to look for. Who is an Account Manager? An Account Manager is a professional responsible for building and maintaining healthy client relationships. Activities of a SaaS Account Manager.

Account Management 10

Account Management Management Negotiation Stakeholders 10

Account Management Skills

MARCH 20, 2023

We talk about: – how the roles and the skill sets are different – how they work together on projects and retainers – how they manage the client relationship – what friction points can occur and how they overcome them – their advice for agencies thinking of moving to an AM/PM model. So that’s it.

Digitalization 52

Digitalization Account Management Decision-making Management 52