Strategic Account Management Association
AUGUST 6, 2021
Key Account Planning: Outlines a standardized methodology and template for key account planning, which has enabled the team to use account plans as a communication vehicle for internal and customer-facing purposes. Tier 2: Applied Processes. Three additional processes are in incubation.
SmartKarrot
MARCH 20, 2023
Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. Help the team build measurable, actionable account plans.
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Hubspot Sales
MARCH 18, 2019
BTS identifies several unique skills critical to a key account manager's success: 1. A key account manager must have an intimate, sophisticated understanding of her account's strategy, market position, finances, products, and organizational structure. Key account programs have a lot of moving parts. Collaborate.
SmartKarrot
NOVEMBER 2, 2022
Be the voice of the customer, driving proactive cross-functional alignment and collaboration internally with key stakeholders in Sales, Product, Engineering, and Finance. Work closely with Creator IQ’s Sales, Enablement, Customer Support, and Product teams to ensure successful customer onboarding and launch of contracted services.
SmartKarrot
MARCH 25, 2022
Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education. Own the client relationships and provide tactical support for strategic accounts. Complete customer account plans while maintaining customer satisfaction ratings that meet company standards.
SmartKarrot
AUGUST 18, 2020
Develop and execute customer success plans to drive adoption and maximize a customer’s ROI on their investment in Planview Apply here: [link] Role: Customer Success Manager Location: Chicago, Illinois, US Organization: Relativity The Customer Success Manager is responsible for understanding the business goals and needs of their assigned accounts.
SmartKarrot
MARCH 9, 2021
Work with Finance to ensure accurate reporting of success metrics. Develop and maintain annual account plans and present them to Senior Leadership Team. Onboard and training new clients on the platform, as well as negotiating and delivering renewals. Ensure onboarding and solution adoption for a new customer.
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