Jermaine Edwards

APRIL 3, 2020

Asking who’s got great skills at influencing, negotiating, analysing and creativity is the best way to start. Customer experience was inconsistent, they were growing too quickly without clear processes in place and they were losing customers. We must know how to mobilise a team to meet those demands.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

SmartKarrot

FEBRUARY 9, 2023

Determine chances for growth by keeping an eye on consumer product usage, industry news and changes, and developing strategic account strategies with sales to expand to other teams. Monitor the slack channels and support requests for customer service, answer questions, and collaborate across departments to address issues.

Customer Success 19

Customer Success Onboarding Customer Experience Finance 19

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Negotiate contracts and oversee financial results for a region.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

JULY 1, 2020

Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

APRIL 13, 2023

His commitment to excellence in account management has helped businesses of all sizes achieve their goals and improve their bottom line. Amaro Araujo Amaro Araujo is a bestselling author, speaker, account manager and international sales and negotiation expert. Currently, she is the founder and CEO at DesiredPath and K!A

Account Management 11

Account Management Key Account Management Management B2B 11

SmartKarrot

JULY 20, 2022

Work closely with Customer Experience leaders and collaborate with multiple cross-functional teams in rev ops, product, marketing, recruiting and more. Up-level and design a best-in-class Customer Success team – establishing a culture of execution, accountability, high performance, and winning along the way.

Customer Success 3

Customer Success Stakeholders Finance Advertising 3

SmartKarrot

JUNE 29, 2022

Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals. Manage account strategies and nurture relationships, while building strong relationships & delivering exceptional outcomes for the customers.

Customer Success 3

Customer Success Negotiation Facilitation Digitalization 3