SmartKarrot

APRIL 21, 2023

Work together with internal cross-functional teams to enhance the whole customer experience, including product management, sales, and marketing. Make collaborative account strategies with your clients that can be monitored often using quantifiable goals.

Customer Success 19

Customer Success Account Strategy Stakeholders Onboarding 19

Jermaine Edwards

MAY 27, 2020

A first question to ask when you see a risk with your customer is… If this risk were an opportunity for us, what kind of benefit would we gain? The purpose here is to realise that most of what we and our customers experience have hidden and undervalued opportunities.

Key Account Management 195

Key Account Management Account Management Innovation Financial Services 195

SmartKarrot

AUGUST 24, 2022

Apply here: [link] Role: Director of Customer Success Location: Boston, MA, US Organization: Fidelity Investments As a Director of Customer Success, you will work cross-functionally to align and execute against an account strategy for each customer. Manage the post-sale relationship of Catchlight B2B accounts.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

JULY 8, 2022

Take the lead on the US customer portfolio and services operations. Manage a portfolio of existing customer relationships within the US. Onboard, train, and partner with customers. Build out and maintain a collaborative account strategy for your customer portfolio. Apply here: [link].

Customer Success 19

Customer Success Insurance Onboarding Government 19

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Establish and track KPIs and support company goals and initiatives.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

Jermaine Edwards

MARCH 17, 2020

The term customer life cycle is still very new and can be traced back to the early 90s. Its use was popularised in the field of marketing and spawned a new thought movement that inspired what is now used within the customer experience industry.

Customer Life Cycle 130

Customer Life Cycle Key Account Management Decision-making Innovation 130

DemandFarm

MAY 12, 2023

Account planning: Develop customized plans that outline objectives, strategies, and account items tailored to the unique needs and preferences of each global account. Global Account Management Performance metrics : Establish clear metrics to measure the success of your GAM strategies viz.

Global Accounts 52

Global Accounts Account Management Management Logistics 52

SmartKarrot

JANUARY 21, 2022

Apply here: [link] Role: Senior Customer Success Manager Location: London, England, United Kingdom Hybrid Organization: Zeelo As a Senior Customer Success Manager, you will build account strategy, working closely with other cross-functional teams in development and execution. Apply here: [link].

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

SmartKarrot

AUGUST 24, 2021

Apply here: [link] Role: Customer Success Manager Location: Brisbane, Queensland, Australia Organization: Service Quality As a Customer Success Manager, you will understand customer experience journeys and help customers maximize their business objectives and value through Service Quality’s products and services.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

SmartKarrot

AUGUST 10, 2021

Define and implement procedures, metrics, and reporting processes related to the application usage to determine key insights to the customer experience. Develop and execute on account strategies for emerging accounts, while working alongside Sales to deliver positive outcomes for clients.

Customer Success 17

Customer Success Onboarding Account Strategy Prioritization 17

Jermaine Edwards

APRIL 3, 2020

Customer experience was inconsistent, they were growing too quickly without clear processes in place and they were losing customers. We must seek to address people and individuals, which requires a hearts and minds approach. During the 2008 financial meltdown, Starbucks was an organisation in deep trouble.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

SmartKarrot

AUGUST 4, 2021

Own and drive ARR growth of existing SKUs, governance of all account initiatives. Apply here: [link] Role: Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Foodbomb As a Customer Success Manager, you will empathize with every aspect of the customer experience, putting customers’ needs first.

Customer Success 10

Customer Success Onboarding CRM Stakeholders 10

SmartKarrot

APRIL 13, 2023

Currently, she is the President and CEO at the Strategic Account Management Association (SAMA) where she leads the strategic effort to provide the most relevant, essential research and skills for its members’ strategic account programs. A CX Consulting, is full of great articles about account management and customer success.

Account Management 11

Account Management Key Account Management Management B2B 11

SmartKarrot

JULY 1, 2020

This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SBI

OCTOBER 22, 2019

In order to achieve and sustain growth across the overall portfolio, consistent processes, collaboration, and visibility are essential and should include marketing, customer success, product development, etc. This creates a consistent customer experience.

Account Planning 23

Account Planning Key Account Management Account Management Sales 23

SBI

APRIL 4, 2018

Building the right strategy for each opportunity focused on winnable deals will improve win rates, reduce pipeline slippage, and help to raise the accuracy of the forecast. Only 18% of B2B companies we asked recently were happy with the quality of their account strategies for their most important customers.

B2B 20

B2B Sales Decision-making Account Planning 20

SmartKarrot

JULY 20, 2022

Work closely with Customer Experience leaders and collaborate with multiple cross-functional teams in rev ops, product, marketing, recruiting and more. Up-level and design a best-in-class Customer Success team – establishing a culture of execution, accountability, high performance, and winning along the way.

Customer Success 3

Customer Success Stakeholders Finance Advertising 3

SmartKarrot

JUNE 29, 2022

Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals. Manage account strategies and nurture relationships, while building strong relationships & delivering exceptional outcomes for the customers.

Customer Success 3

Customer Success Negotiation Facilitation Digitalization 3

SmartKarrot

FEBRUARY 9, 2022

Role: Vice President, Customer Success Location: London, England, United Kingdom Organization: Adra As a Vice President of Customer Success, you will create a customer experience that will drive world-class retention and advocacy. Ensure successful deployments of Adra solutions with all customers.

Customer Success 3

Customer Success Prioritization Account Strategy Account Management 3

Arpedio

JANUARY 11, 2023

Based on an assessment, ARPEDIO’s Account Management Tool reaffirms sales and account management best practice while coaching sales reps and account managers to add best practice tactics to their overall sales or account strategy. Three unique features that comes with the Account Management solution are: 1.

Account Management 52

Account Management Management Key Account Management B2B 52

SmartKarrot

MAY 28, 2021

Role: Customer Success Director Location: Home, KS, US Organization: Acoustic As a Customer Success Director, you will develop account strategies in accordance with overall Acoustic GTM motions and customer business objectives. Work with internal teams to balance, meet and exceed customer expectations.

Customer Success 10

Customer Success Logistics Customer Experience Account Strategy 10

Arpedio

AUGUST 24, 2022

In order to understand these strategies and make full use of them, a strategic account plan may come in handy. What Should a Key Account Plan Include? A key account plan is your methodical strategy for ensuring your key client has a satisfactional customer experience throughout the life of the account.

Account Planning 52

Account Planning Account Development Management Account Management 52