PandaDoc

APRIL 12, 2022

Customer success metrics are the bread and butter of the SaaS industry, especially when it comes to business operations. In many cases, all aspects of the business — from product expansion to feature development — revolve around customer metrics and feedback. 7 customer success metrics for SaaS. Churn Rate.

Customer Success 52

Customer Success Acquisition Customer Experience Software 52

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Insightly

JANUARY 10, 2024

Jay has advised hundreds of major brands world-wide on how to acquire more customers, and how to maintain the customer relationships they’ve already earned. You can learn more about the full event, watch the video below, or skim this blog post to catch the main points of discussion. Others are not.

Finance 52

Finance CRM Acquisition Decision-making 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

DECEMBER 4, 2020

Before customer success was introduced, companies used to spend massive funds in acquiring the customers only to see them finally go. But as customer retention became a major goal for these companies, customer success ROI started paying off. Importance of measuring customer success ROI.

Customer Success 10

Customer Success Onboarding Investors Acquisition 10

SmartKarrot

FEBRUARY 16, 2022

He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. She is active on LinkedIn, where she helps SaaS companies optimize their customer acquisition, demand generation, product positioning , and growth plans. Alexander Theuma. Asia Orangio.

Co-Creation 10

Co-Creation Investors Computers and Electronics Finance 10

SmartKarrot

SEPTEMBER 17, 2020

We are going to discuss all of them in this blog. It has been ubiquitously agreed that the revenue you can generate from a customer over a long-term relationship is much bigger than one-off purchase. It indicates not just how good you are at acquiring new customers but in retaining the existing ones too. Customer acquisition.

Investors 10

Investors e-Learning Acquisition Customer Success 10