Zendesk

SEPTEMBER 3, 2021

Done well, customer service can boost market share, customer spend, and even customer acquisition. It’s important to show agents they’re a valued part of the team by prioritizing their needs and well-being not just one week of the year, but also on an ongoing basis. Zoom rooms where customers and agents can meet face-to-face.

Remote Working 94

Remote Working Brainstorming Insurance Acquisition 94

Mike Kunkle

MAY 11, 2022

Includes territory planning, account planning, sales call planning, leading sales meetings, task management, using CRM, sales enablement tools, other technology tools and performance support, action planning, calendaring, project management, change management, and personal productivity practices. Organizational Acumen. No, it does not.

Co-Creation 130

Co-Creation Sales Sales Training Decision-making 130

Aepiphanni

MARCH 11, 2021

Meet deadlines. It is all about ensuring that the company workflow remains intact—something that will help you and your team give quality service rather than an output haphazardly thrown together just to meet the promised turnaround time. Prioritize empathy before trying to look for a solution. Do weekly check-ins with the team.

Brainstorming 40

Brainstorming Prioritization Communication Software 40

Zendesk

SEPTEMBER 3, 2021

Done well, customer service can boost market share, customer spend, and even customer acquisition. It’s important to show agents they’re a valued part of the team by prioritizing their needs and well-being not just one week of the year, but also on an ongoing basis. Zoom rooms where customers and agents can meet face-to-face.

Remote Working 52

Remote Working Brainstorming Insurance Acquisition 52

Apptivo

APRIL 19, 2022

Customer support team prioritizes customer problems & queries and manages customer interactions across multiple channels such as phone, email, chatbots, in-person support and self-service portals. You must emphasize on meeting the customer expectations and make them feel valued every time you extend support. Focused Retention.

Customer Experience 98

Customer Experience Brainstorming Decision-making Media 98

Zendesk

NOVEMBER 28, 2023

Encourage collaboration and knowledge sharing among your support agents and schedule team meetings and brainstorming sessions so every customer-facing employee can weigh in on trends and current operations. After partnering with Zendesk, Instacart achieved a 90+ percent CSAT score, even with a 175,000+ monthly ticket volume.

e-Learning 52

e-Learning Software Software Brainstorming 52

Hubspot Sales

AUGUST 12, 2020

These steps add zero value to the buyer because all the information they get in these meetings can be found without a sales rep’s help. How do buyers decide whether the challenge or goal should be prioritized? The CEO of Tyre Recruiting decides to use the inbound sales methodology to drive their customer acquisition process.

Sales 135

Sales Decision-making Healthcare Value Proposition 135