ACT

AUGUST 4, 2023

Define a customer acquisition strategy The right marketing campaigns can help you grab eyeballs. For instance, you can use project management software to facilitate employee collaboration and communication—a particularly helpful feature for dealing with a hybrid workforce. You need managerial and leadership skills, too.

Insurance 52

Insurance Small Business Investors Finance 52

SBI

JULY 1, 2020

This time presents an opportunity, if not a necessity, to dive into your clients’ problems and actively demonstrate business value as a strategic partner. Gaining client insights is also a powerful advantage in the acquisition of new logos.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

FEBRUARY 1, 2024

Despite initial difficulties in talent acquisition, the CS industry in APAC is evolving, especially in tech hubs like Singapore, witnessing an influx of talented individuals keen on pursuing roles in CS. Weekly team updates further facilitate the cross-pollination of insights and experiences.

Customer Success 10

Customer Success Management Strategic Thinking Acquisition 10

Help Scout

APRIL 11, 2019

I can take a half day to do some strategic thinking and planning without getting distracted. Loosening my grip means learning when to facilitate instead of own, advise instead of decide, and serve instead of lead. Grease facilitates movement when needed, but it typically isn’t necessary for things to keep moving forward.

Decision-making 40

Decision-making Facilitation Communication Remote Working 40