Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

e-Learning 52

e-Learning Software Software Brainstorming 52

Hubspot Sales

MARCH 20, 2018

Value-added resellers often specialize in software, hardware, and other technologies. Front-office SaaS development is booming, software is getting cheaper and more intuitive, and CEOs are concerned more about growth than point solutions. Four Software Trends IT Resellers, VARs, and Channel Partners Should Watch.

Software 92

Software Software Brainstorming Customer Success 92

Tidio

FEBRUARY 26, 2021

In this guide: What customer retention is and why it matters for your business. 8 customer retention strategies to build authentic relationships. The best customer retention software on the market. That’s the importance of customer retention strategies—they can reduce your spending and increase sales.

eCommerce 52

eCommerce Acquisition Communication Retail 52

Zendesk

NOVEMBER 1, 2021

Instead, support teams should use a customer intelligence platform to automatically collect, store, and analyze customer data. CRM software is one type of CI platform that can: Monitor customer interactions. Use your CRM to identify customer ticket data trends. Collect data from multiple sources.

Artificial Intelligence 98

Artificial Intelligence CRM Media Software 98

Zendesk

JUNE 28, 2022

This program was built to help companies transform their reps into highly skilled salespeople who understand the enterprise sales process and can deliver great value to customers. Enterprise processes often mean a higher cost of customer acquisition, a longer sales cycle, and a tougher audience for sales pitches.

Sales Training 52

Sales Training B2B Sales Profitability 52