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Top 2023 SMB technology predictions that business owners want to know

ACT

Artificial Intelligence . Artificial Intelligence (AI) will continue to be popular in 2023. One of the best uses of AI is to create a personalized customer experience for buyers by automating manual tasks and streamlining the process. Remote onboarding. for free for 14 days.

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The Top Marketing Trends: Automation and AI Are the “New Normal”

Strategic Communications

Topping the list are the increasing use of chatbots, a focus on voice search engine optimization (VSEO) and technologies augmented with artificial intelligence (AI). Growing Use of Artificial Intelligence . This is particularly relevant in a post-COVID world, as remote working is the new norm,” he says.

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What is digital transformation? Definition, examples & importance

Zendesk

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.

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The Current State of Professional Services

ACT

Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. Future-proof your professional services business with Act!