Arpedio

JANUARY 3, 2024

Business-to-business (B2B) sales and business-to-consumer (B2C) sales both involve different sets of challenges and opportunities. Understanding the dynamics of each sales model is crucial for businesses looking to grow and succeed.

B2C 52

B2C B2B Sales Customer Experience 52

Flevy

MARCH 26, 2024

By integrating these elements into a cohesive Customer Journey Map, organizations can align their processes, resources, and strategies to significantly improve the overall customer experience, thereby driving customer satisfaction, loyalty, and business growth. View the full presentation here: [link] 3.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Agile CRM

FEBRUARY 18, 2021

Lead management software helps to nurture leads and this is a necessary precursor to both the B2C and B2B sales management processes. This score determines how the leads are prioritized and consequently how much importance is attached to them. There should be key indicators that determine whether such a lead is ready.

Software 98

Software Software Management CRM 98

Zendesk

FEBRUARY 9, 2023

While employees will always flow in and out of your business, prioritizing staff retention leads to improved service and morale. Whether you’re concerned with customer service or sales, retaining your top performers will pave the way for your business’s success. Sounds scary, right?

Transportation 52

Transportation B2C Prioritization Construction 52

SmartKarrot

JULY 7, 2023

It is important to understand that account white space analysis is not limited to any particular industry or a business of a particular size. It can be utilized with ease by B2B and B2C businesses as well. The analysis allows businesses to find untapped opportunities within the existing customer base.

Business Growth 10

Business Growth Account Management B2C Profitability 10

SmartKarrot

MARCH 15, 2022

PLG or product-led growth also leads to shorter sales cycles, automates user acquisition, and aids in onboarding. Best for: The PLG approach is best suited for B2B and B2C companies that are product-based. You can set up a use link like a Zoom call or a Slack channel if that is what your business does.

Marketing 10

Marketing Acquisition Customer Experience Onboarding 10

SmartKarrot

APRIL 24, 2020

Customer segments are groups of customers that share common characteristics like industry, number of employees, products, location, etc for B2B marketing and gender, age, preferences, demographics, etc for the B2C market. Customer success metrics are considered an important parameter to drive business growth.

B2C 12

B2C Customer Success B2B Profitability 12